B2B Account Manager - White-Glove, High-Touch Service

US-Mobile; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Annual offsite

Competitive salary

Gym reimbursement

Commute reimbursement

Flexible working hours

Professional development stipend

Flexible time off

Cell phone service

Job summary

US Mobile is seeking a mid-level Account Manager to be the primary contact for our existing B2B customers, blending relationship management with concierge-style service and fast issue resolution.

You will own renewals, coordinate with Sales, Support and Billing, monitor satisfaction, and pursue upsell opportunities. The ideal candidate has 2–4 years in account management, excellent communication, and a proactive, organized mindset.

Qualifications

• 2–4 years of experience in account management, customer success, or similar B2B role.
• Excellent written and verbal communication for business clients.
• Service-first mindset with strong problem-solving and follow-through.
• Highly organized and able to manage multiple accounts and priorities.
• Comfortable using CRM and support ticketing tools.
• Telecom/wireless experience is a plus, but not required.

Responsibilities

• Serve as the day-to-day contact for a portfolio of existing B2B accounts, owning the relationship post-sale.
• Field and respond to inbound emails and calls promptly with VIP-level service.
• Troubleshoot and resolve account issues (billing, service, device, plan), escalate if needed.
• Monitor satisfaction, flag risk, and identify upsell opportunities.
• Maintain accurate account records and interactions in the CRM.
• Coordinate with Sales, Support, and Billing for a seamless customer experience.
• Manage renewals and minimize churn through high-touch relationship management.
• Identify recurring pain points and provide leadership with feedback for improvements.

Skills

Account management

Customer success

Communication

Organization

Time management

Problem solving

Tools

CRM software

Support ticketing tools

Job description

US Mobile is seeking a mid-level Account Manager to be the primary contact for our existing B2B customers, blending relationship management with concierge-style service and fast issue resolution.

You will own renewals, coordinate with Sales, Support and Billing, monitor satisfaction, and pursue upsell opportunities. The ideal candidate has 2–4 years in account management, excellent communication, and a proactive, organized mindset.