B2B Account Manager: Growth & Retention

City-Wide-Facility-Solutions; Centennial (CO); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Dental insurance

Vision insurance

401(k) matching

Life insurance

Flexible schedule

Guaranteed base with sales and retain.

Job summary

City Wide Facility Solutions is seeking an Account Manager in Colorado to oversee business operations for assigned client relationships, focusing on retention and growth. This is an outside B2B role involving coordinating site visits, contract negotiations, and performance inspections to ensure client satisfaction.

You will manage contractor relationships, develop service strategies, and communicate effectively with clients, ensuring high standards and timely issue resolution across the account

Qualifications

• 2+ years outside B2B account management required.
• Experience in building maintenance or facility management preferred but not required.
• Detail-oriented with strong follow-through.
• Excellent verbal and written communication.
• Proficient with Microsoft Office and CRM.
• Ability to travel locally daily.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including interviewing, pricing, terms, and compliance; replace Contractors as needed.
• Ensure quality standards and client satisfaction through inspections and follow-up.

Skills

Outside B2B account management

Client retention

Communication

Detail-oriented

Relationship building

Travel daily

Tools

CRM database

Microsoft Office

Job description

City Wide Facility Solutions is seeking an Account Manager in Colorado to oversee business operations for assigned client relationships, focusing on retention and growth. This is an outside B2B role involving coordinating site visits, contract negotiations, and performance inspections to ensure client satisfaction.

You will manage contractor relationships, develop service strategies, and communicate effectively with clients, ensuring high standards and timely issue resolution across the account