Azure & Office 365 TechOps Administrator | TS/SCI

ZP Group; Maryland; On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401k

Holiday benefits

Job summary

Zachary Piper Solutions in Annapolis Junction, MD seeks a TechOps Administrator I to join the Secure Operations Centers (SOCs) team, delivering end-to-end operational support for the Azure core and Office365 platform, ensuring 24x7x365 availability.

You will monitor deployment flow, drive fixes with feature teams, document actions for audits, assist in hardware deployments, and work 24/7 on a fast-paced schedule under TS/SCI clearance.

Qualifications

• Active TS/SCI clearance with FS Poly is required.
• Strong customer service orientation and focus.
• Bachelor’s Degree in a related field or equivalent IT training/experience.
• Able to adapt to fast-paced environments with shifting priorities.
• Capable of precise work under time-sensitive outage conditions.
• Excellent written and verbal English communication.

Responsibilities

• Monitor deployment flow and report operational status, escalating issues promptly.
• Identify and drive fixes with feature teams for volume drivers.
• Execute deployment scripts and procedures per documented standards.
• Coordinate restoration actions with other teams and support outage recovery per SLAs.
• Document investigative and restoration actions in the audit system.
• Apply troubleshooting to mitigate outages and maintain service levels.
• Update SOPs and training guides as needed.
• Oversee secure work area operations and assist in hardware deployments.

Skills

TS/SCI clearance

Customer service

Communication skills

Adaptable

Deadline-driven

Shift work

Education

Bachelor's degree or equivalent IT training

Job description

Zachary Piper Solutions in Annapolis Junction, MD seeks a TechOps Administrator I to join the Secure Operations Centers (SOCs) team, delivering end-to-end operational support for the Azure core and Office365 platform, ensuring 24x7x365 availability.

You will monitor deployment flow, drive fixes with feature teams, document actions for audits, assist in hardware deployments, and work 24/7 on a fast-paced schedule under TS/SCI clearance.