AWS Solutions Architect — Cloud & Contact Center Strategy

NeuraFlash; United States; Hybrid; USD 87,400 - 266,300; Full time

Job summary

NeuraFlash is looking for a professional to ensure customer success in building and launching Amazon Connect solutions. This role involves conducting assessments, educating clients, and leading teams. Candidates should have extensive customer-facing contact center experience, knowledge of AWS services, and hands-on coding skills. Various salary ranges are mentioned based on locations across the United States, such as California and Illinois, with offers ranging from $87,400 to $266,300 annually depending on experience and location.

Qualifications

• Customer-facing contact center experience required.
• Hands-on scripting experience with Python, Java, etc.
• Strong troubleshooting skills necessary.

Responsibilities

• Ensure customer success in building Amazon Connect solutions.
• Conduct technology assessments and audits.
• Facilitate business process reviews.
• Educate customers on AWS value proposition.
• Lead customer discovery and ROI discussions.

Skills

Customer-facing contact center experience

Experience building integrations across WFM, CRM, and contact center solutions

Experience with communications protocols and APIs such as WebRTC and SIP

Hands-on scripting/coding (e.g., Python, Java, C#, .NET, Node.js)

Communication and presentation skills

API integration experience

Strong troubleshooting and debugging skills

Experience with CloudFormation and Call Center Routing

Knowledge of automation tools for building and deploying software

Contact center architecture knowledge

Experience in technology/software sales or consulting

Advanced knowledge of AWS services

Salesforce knowledge

Knowledge of other platforms (Genesys, Cisco, etc.)

Experience with Workforce Management solutions

Knowledge of software development methodologies

AWS Cloud Practitioner Certification

AWS Developer Associate Certification

AWS Solution Architect Certification

Salesforce Certified Administrator

Job description

NeuraFlash is looking for a professional to ensure customer success in building and launching Amazon Connect solutions. This role involves conducting assessments, educating clients, and leading teams. Candidates should have extensive customer-facing contact center experience, knowledge of AWS services, and hands-on coding skills. Various salary ranges are mentioned based on locations across the United States, such as California and Illinois, with offers ranging from $87,400 to $266,300 annually depending on experience and location.