AWS Connect & AI CX Architect

NeuraFlash LLC; United States; Remote; USD 87,400 - 266,300; Full time

Job summary

NeuraFlash LLC is seeking an AWS Technical Architect to lead customer projects building and launching Amazon Connect solutions. The role involves ensuring customer success through technology assessments, educating customers on AWS value, and overseeing technical teams. Ideal candidates will have experience with APIs, scripting, and advanced AWS knowledge. This position offers a competitive salary range depending on location and compensation factors, emphasizing equality in employment.

Qualifications

• Experience with Workforce Management solutions.
• Knowledge of software development methodologies like Agile and Scrum.
• Capable of setting up monitoring and logging for infrastructure components.

Responsibilities

• Ensure customer success in building and launching Amazon Connect solutions.
• Conduct technology assessments and audits for CCaaS AWS Connect Platform.
• Educate customers on the AWS value proposition.

Skills

Experience building integrations across WFM, CRM, and contact center solutions

Experience with communications protocols and APIs such as WebRTC and SIP

Experience with hands‑on scripting/coding (e.g., Python, Java, C#, .NET, Node.js)

Strong troubleshooting and debugging skills

Communication and presentation skills

Experience with CloudFormation, Contact Flow Design, and Lambda Integration

Advanced knowledge of AWS services and cloud architecture

Salesforce knowledge and familiarity with Salesforce Service Cloud

Experience in technology/software sales, pre‑sales, or consulting

Education

AWS Developer Associate Certification

AWS Solution Architect Certification

Tools

Automation tools (Jenkins, GitLab CI/CD, CodeDeploy)

Contact Center architecture knowledge

AWS Cloud Development Kit (CDK)

Terraform

Job description

NeuraFlash LLC is seeking an AWS Technical Architect to lead customer projects building and launching Amazon Connect solutions. The role involves ensuring customer success through technology assessments, educating customers on AWS value, and overseeing technical teams. Ideal candidates will have experience with APIs, scripting, and advanced AWS knowledge. This position offers a competitive salary range depending on location and compensation factors, emphasizing equality in employment.