Senior AWS Consultant - Remote AI-Driven Cloud Solutions

NeuraFlash; United States; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Remote & In-Person work flexibility

Collaboration culture and team celebrations

Travel opportunities up to 25%

Job summary

NeuraFlash is seeking an experienced Sr. AWS Consultant to support clients in adopting Amazon Connect solutions. You'll conduct technology assessments, educate customers on AWS, and act as a liaison between technical teams and stakeholders. The role offers a hybrid work environment, combining remote flexibility with occasional travel, fostering collaboration and innovation within the team. Ideal candidates have strong AWS knowledge, communication skills, and prior experience in technology consulting.

Qualifications

• Experience supporting AWS Connect solutions.
• Ability to conduct technology assessments.
• Skill in translating business goals into user stories.

Responsibilities

• Support customers in Amazon Connect adoption.
• Conduct technology assessments and audits.
• Educate customers on AWS value propositions.
• Facilitate business process reviews.
• Act as liaison between technical teams and stakeholders.
• Deliver end-user training and documentation.

Skills

Integrations across WFM, CRM, and contact center solutions

Communication protocols and APIs (WebRTC, SIP)

Scripting/coding (python, java, c#, .NET, Node.js)

Communication and presentation skills

Troubleshooting and debugging skills

Cloudformation, Contact Flow Design, Lambda Integration

Automation tools and frameworks (Jenkins, GitLab CI/CD)

Contact Center architecture knowledge

Technology/software sales or consulting experience

Advanced knowledge of AWS services

Salesforce knowledge

Contact center product knowledge (Genesys, Cisco, etc.)

Experience with WorkForce Management solutions

Experience with outbound dialers and campaign management

Software development methodologies (Agile, Scrum)

AWS Developer Associate Certification

AWS Solution Architect Certification

Job description

NeuraFlash is seeking an experienced Sr. AWS Consultant to support clients in adopting Amazon Connect solutions. You'll conduct technology assessments, educate customers on AWS, and act as a liaison between technical teams and stakeholders. The role offers a hybrid work environment, combining remote flexibility with occasional travel, fostering collaboration and innovation within the team. Ideal candidates have strong AWS knowledge, communication skills, and prior experience in technology consulting.