AWS Data Center Technician — 24/7 On‑Call Field Tech

Amazon; Sterling (VA); On-site; USD 41,328 - 74,390; Full time

Benefits offered by this job

RSUs

Sign-on bonus

Health insurance

401(k) matching

Job summary

Amazon Data Services, Inc. in Sterling, VA is seeking a technically skilled data-center technician to perform server rack installations, hardware break‑fix, and network troubleshooting across diverse components.

The role supports incident response and routine maintenance to ensure high service availability for AWS. You will interact with engineers, vendors, and contractors, participate in on‑call rotations, and assist with documentation, training, and onboarding of new team members.

Qualifications

• 1+ years computer networking experience.
• 1+ years Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.
• 18+ months computer/server hardware troubleshooting or related IT experience.
• 18+ months computer layer 1/2 networking experience (including troubleshooting and repair).

Responsibilities

• Perform server rack installations, hardware break‑fix, and troubleshooting of various components including network issues.
• Respond to operational incidents that impact service availability and carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services.
• Serve as primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

Skills

Networking basics

Linux experience

Hardware troubleshooting

Networking troubleshooting

Education

Bachelor's degree in IT/CS

Equivalent IT experience (military/professional)

Job description

Amazon Data Services, Inc. in Sterling, VA is seeking a technically skilled data-center technician to perform server rack installations, hardware break‑fix, and network troubleshooting across diverse components.

The role supports incident response and routine maintenance to ensure high service availability for AWS. You will interact with engineers, vendors, and contractors, participate in on‑call rotations, and assist with documentation, training, and onboarding of new team members.