AWS Connect & Lex IVR Engineer
Acclaim Systems, Inc.
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Job summary
Acclaim Systems, Inc. is seeking a technically skilled professional to translate call flow and routing designs into AWS Connect configurations. You will build and maintain contact flows, queues, and routing profiles, ensuring alignment with architect-approved designs and best practices.
You will also assist in configuring Lex bots and Lambda functions for Conversational IVR under architect guidance. The role focuses on implementing reliable contact center solutions in a dynamic environment,
Responsibilities
- Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurations
- Build and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designs
- Assist with configuration of Amazon Lex bots and Lambda functions for Conversational IVR under Architect guidance
Job description
Acclaim Systems, Inc. is seeking a technically skilled professional to translate call flow and routing designs into AWS Connect configurations. You will build and maintain contact flows, queues, and routing profiles, ensuring alignment with architect-approved designs and best practices.
You will also assist in configuring Lex bots and Lambda functions for Conversational IVR under architect guidance. The role focuses on implementing reliable contact center solutions in a dynamic environment,
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