Senior Amazon Connect & Lex Conversational Design Lead

Wipro

Dallas (Luzerne County)

On-site

USD 100,000 - 200,000

Full time

2 days ago

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Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Other leave options

Job summary

Wipro is seeking an experienced Amazon Connect / Lex Conversational Designer to design and build IVR and self-service flows within an Amazon environment. This lead role supports 9 business units, focusing on intuitive caller experiences, authentication, intelligent routing, and conversational automation.

We are looking for expertise in training Lex models, utterance tuning, and end-to-end QA during migration, partnering with cross‑functional teams to improve self-service and caller experiences.

Qualifications

Experience designing and building Amazon Connect IVR flows.
Experience developing and tuning Lex intents, utterances and NLU models.
Proven ability to train Lex bots and support migration efforts.

Responsibilities

Design and build Amazon Connect IVR/contact flows.
Develop and optimize Lex intents, utterances, and NLU models.
Implement caller authentication and routing logic.
Create DTMF fallback patterns for challenging environments.
Conduct Lex bot training, utterance tuning, testing and QA during migration.
Collaborate with business and technical teams to improve self-service experiences.

Skills

Amazon Connect

Amazon Lex

Conversational design

NLU modeling

Lex training

DTMF patterns

Contact flow design

QA & migration

Job description

We are looking for expertise in training Lex models, utterance tuning, and end-to-end QA during migration, partnering with cross‑functional teams to improve self-service and caller experiences.

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