AWS Connect Engineer: Serverless Integrations

Tata Consultancy Services Limited; Parsippany-Troy Hills (NJ); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical Coverage

Parental Leaves

401K Plan

Training Reimbursement

Vacation & Holidays

Identity Theft Protection

Job summary

Tata Consultancy Services Limited in Parsippany, NJ, is seeking an Engineer to design, develop, and deploy Amazon Connect contact center solutions. You will integrate Lambda with API Gateway, manage DynamoDB and S3 resources, and implement secure serverless patterns across CI/CD pipelines.

You will mentor junior team members and collaborate with analysts, architects, and QA to deliver modernization projects, ensuring high availability and robust operational practices.

Qualifications

• Strong hands-on experience in Amazon Connect development and integration, including contact flows and IVR workflows.
• Expertise in AWS Lambda development using Python and/or Node.js with error handling and performance tuning.
• Experience building/rest integrating REST APIs via API Gateway with external apps and backend systems.
• Solid knowledge of AWS services (DynamoDB, S3, CloudWatch, IAM, SNS, SES) for scalable solutions.
• Serverless architecture understanding with production support and debugging skills.
• Experience integrating Connect with Salesforce, ServiceNow, SAP or other systems.
• Hands-on with Amazon Lex, Contact Lens, Amazon Q in Connect, Bedrock, and AI-engagement tools.
• Familiar with CI/CD pipelines, Git, CodePipeline, CodeBuild, CloudFormation, Terraform and DevOps practices.
• Experience in Connect migration and contact center modernization.
• Mentor junior team members and provide technical guidance.

Responsibilities

• Design, develop, and deploy Amazon Connect contact center solutions with omnichannel capabilities.
• Develop and maintain integrations between Connect and AWS services (Lambda, API Gateway, DynamoDB, S3, SNS, SES, CloudWatch).
• Build and support serverless apps, REST APIs, and automation using Python, Node.js, and AWS services.
• Collaborate with analysts, solution architects, QA, and stakeholders to gather requirements and deliver scalable solutions.
• Participate in Connect migration and modernization initiatives ensuring smooth transitions.
• Implement and maintain CI/CD pipelines, code reviews, testing practices, and deployment automation.
• Configure and optimize call routing, IVR, chatbot integrations, self-service, and reporting.
• Adhere to AWS security practices, IAM policies, compliance, and governance.

Skills

Amazon Connect

AWS Lambda

REST APIs

API Gateway

DynamoDB

S3

CloudWatch

IAM

CI/CD

Terraform

System Integration

Job description

Tata Consultancy Services Limited in Parsippany, NJ, is seeking an Engineer to design, develop, and deploy Amazon Connect contact center solutions. You will integrate Lambda with API Gateway, manage DynamoDB and S3 resources, and implement secure serverless patterns across CI/CD pipelines.

You will mentor junior team members and collaborate with analysts, architects, and QA to deliver modernization projects, ensuring high availability and robust operational practices.