Aws Connect Engineer

Tata Consultancy Services; Charlotte (NC); On-site; USD 75,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited is seeking an Engineer in Charlotte, NC to build and optimize AWS-based contact flows using Java. The role involves designing Lex-enabled interactions and leveraging Amazon Connect for resilient, scalable customer journeys.

The candidate will analyze business needs, implement automation, and collaborate across teams to deliver robust solutions while ensuring continuity and measurable improvements in efficiency.

Qualifications

• Bachelor's degree in Computer Science or related field
• Proficient AWS development with Java
• Experience with AWS Lex and Amazon Connect
• Knowledge of AWS services for integration (Lambda, S3, DynamoDB)
• Familiarity with CI/CD pipelines and Git workflows

Responsibilities

• Conduct comprehensive business need analysis to identify critical requirements
• Design and implement contact flows to enhance customer journeys
• Identify opportunities for automation and efficiency improvements
• Translate complex requirements into robust contact flow designs
• Ensure contact flows are proactive and resilient to enable business continuity
• Collect and analyze contact center data to identify trends and root causes

Skills

AWS

Java

Amazon Lex

Amazon Connect

CI/CD

Git

Lambda

S3

DynamoDB

Education

Bachelor of Computer Science

Tools

Git

CI/CD pipelines

Job description

Must Have Technical/Functional Skills

• Proficient AWS developer with Java programming language. Should be able to work on proxy creation of API's, dependency libraries upgrade, jdk upgrade etc.
• Experience of creating AWS Lex.
• Proficiency in Amazon Connect console and flow designer, including an in-depth understanding of various contact flow blocks.
• Knowledge of contact routing strategies, queues, and agent configuration etc.
• Understanding of AWS services relevant to Amazon Connect (e Lambda,S3,Dynamo DB) for integration.
• Knowledge of CI/CD pipeline to commit codes in GIT and move to other environments.

Roles & Responsibilities

• Conduct comprehensive business need analysis to identify critical requirements and opportunities for improvement
• Design and implement contact flows that enhance the customer journey and optimize operational efficiency across multiple business units.
• Identify opportunities for automation and efficiency improvements
• Translate complex business requirements into robust, functional contact flow designs that meet both strategic and operational objectives.
• Ensure contact flows are proactive. Resilient solution to mitigate potential issues and ensure business continuity.
• Collect and analyze complex contact center data to identify trends, pinpoint root cause of issues, and develop effective solutions.

Salary: $75000 - $120,000

Location: Charlotte, NC

Function: TECHNOLOGY

Role: Engineer

ID: 435918

Skills: AWS

Salary Range: $75,000 - $120,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE