AWS Connect & AI Agent Developer - On-Site MD
Omm IT Solutions
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Job summary
Omm IT Solutions is seeking an experienced AWS Connect Developer for on-site work in Woodlawn, MD. The role focuses on designing, developing, and implementing AWS Connect processes, and building AI agents for contact center applications.
Candidate must have 10+ years of IT experience with a strong background in AWS, Node.js, Python or Java, and 3+ years in Amazon Connect. Willing to obtain public trust clearance and work on-site five days a week.
Qualifications
- Master's or higher with 10+ years of IT experience or equivalent.
- Bachelor's degree in CS, Math, Engineering, or related field.
- Experience with large enterprise frameworks and AWS Cloud.
- 3 years with Amazon Connect and 3 years in development with Node.js/Python/Java.
- Experience designing call routing and messaging, AI agent development.
Responsibilities
- Design, develop and implement AWS Connect processes and configurations to support client processes.
- Develop and enhance AI agents for call center.
- Provide recommendations for process improvements and updates.
- Support and upgrade existing processes per new requirements.
- Lead requirements gathering and documentation.
- Develop solutions within the ServiceNow environment.
Skills
Education
Tools
Job description
Omm IT Solutions is seeking an experienced AWS Connect Developer for on-site work in Woodlawn, MD. The role focuses on designing, developing, and implementing AWS Connect processes, and building AI agents for contact center applications.
Candidate must have 10+ years of IT experience with a strong background in AWS, Node.js, Python or Java, and 3+ years in Amazon Connect. Willing to obtain public trust clearance and work on-site five days a week.
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