AWS Connect Developer - IVR & ACD Specialist

Advanced Network Consulting Inc; Woodlawn (MD); On-site; USD 120,000 - 170,000; Full time

Job summary

Advanced Network Consulting Inc in Woodlawn, MD seeks a senior AWS Connect developer to design, build, and deploy enterprise contact-center solutions. The role centers on AWS Connect design principles and collaboration with stakeholders to leverage industry best practices.

You will implement processes, integrate with ServiceNow, and craft routing, IVR, and live chat workflows using Lambda, Lex, and other AWS services. On-site work five days a week with a strong emphasis on security.

Qualifications

• 7 years of experience with large enterprise frameworks
• 7 years of hands-on AWS Cloud platform experience
• 3 years of hands-on experience with Amazon Connect
• 3 years of development with Node.js, Python, or Java
• 3 years of experience designing call routing and messaging
• Excellent interpersonal and communication skills
• Solid AWS and AWS Connect developer experience
• Experience with IVR, ACD, skill-based routing, and live chat
• Experience with Lambda, Lex/NLP, Kinesis, Glue, VPC, SNS, AppSync, EventBridge, Kinesis Firehose, DynamoDB Streams, Service Catalog, Kinesis Data Analytics
• Strong verbal and written communication skills

Responsibilities

• Design, develop, and implement AWS Connect processes and configurations
• Provide recommendations for enhancements and updates
• Support and enhance existing processes based on new requirements
• Facilitate requirements gathering and document them
• Design and develop solutions within the ServiceNow environment
• Perform all other duties as assigned

Skills

Public Trust clearance

On-site work

AWS Cloud

AWS Connect

IVR

ACD (Automatic Call Distribution)

Call routing

Live chat

Lambda

Lex NLP

Kinesis

Glue

VPC

DynamoDB

ServiceNow

Node.js

Python

Java

Requirements gathering

Communication skills

Education

Bachelor's degree in Computer Science, Math, Engineering, or related field

Master's degree or 10+ years experience in lieu of degree

Experience equivalent to degree criteria

Tools

AWS Cloud

AWS Connect

ServiceNow

Job description

Advanced Network Consulting Inc in Woodlawn, MD seeks a senior AWS Connect developer to design, build, and deploy enterprise contact-center solutions. The role centers on AWS Connect design principles and collaboration with stakeholders to leverage industry best practices.

You will implement processes, integrate with ServiceNow, and craft routing, IVR, and live chat workflows using Lambda, Lex, and other AWS services. On-site work five days a week with a strong emphasis on security.