Senior AWS Connect & IVR Developer (On-Site MD)

Global CI (Global Commerce & Information, Inc.); Milford Mill (MD); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan matching

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Global CI is seeking an experienced AWS Connect Developer to design and implement AWS Connect processes and configurations. The role requires developing enterprise solutions, collaborating with stakeholders, and enhancing existing operations within a ServiceNow environment.

On-site in Woodlawn, MD, 5 days a week, with a strong emphasis on AWS cloud, IVR, ACD, and routing capabilities. Bachelor's degree and 7+ years in enterprise environments are required.

Qualifications

• Bachelor's degree in a related field is required.
• 7 years of experience with large enterprise frameworks and 7 years on AWS Cloud.
• 3 years of hands-on experience with Amazon Connect.
• 3 years of development experience with Node.js, Python or Java.
• 3 years designing call routing and messaging.
• Excellent interpersonal and communication skills.

Responsibilities

• Design, develop and implement AWS Connect processes and configurations.
• Provide recommendations for enhancements and updates to existing operations.
• Support and enhance existing processes based on new requirements.
• Facilitate requirements gathering and document requirements.
• Design and develop solutions within the ServiceNow environment.
• Perform other duties as assigned.

Skills

AWS Connect

AWS Cloud

Node.js

Python

Java

Call routing

Public trust clearance

Communication skills

Education

Bachelor's Degree in Computer Science, Mathematics, Engineering, or related field

Tools

ServiceNow

AWS Lambda

Lex

Kinesis

DynamoDB

VPC

AppSync

Job description

Global CI is seeking an experienced AWS Connect Developer to design and implement AWS Connect processes and configurations. The role requires developing enterprise solutions, collaborating with stakeholders, and enhancing existing operations within a ServiceNow environment.

On-site in Woodlawn, MD, 5 days a week, with a strong emphasis on AWS cloud, IVR, ACD, and routing capabilities. Bachelor's degree and 7+ years in enterprise environments are required.