AWS Connect Dev - On-site with Public Trust Clearance

Page Mechanical Group, Inc.; Woodlawn (MD); On-site; USD 110,000 - 150,000; Full time

Job summary

Page Mechanical Group, Inc. in Woodlawn, MD seeks a specialist fluent in AWS Connect design and development to partner with stakeholders and deliver enterprise solutions leveraging industry processes and best practices.

You will design and implement AWS Connect workflows, gather requirements, and develop in ServiceNow, Lambda, Lex, and related AWS services to support client processes and improve operations.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, Engineering, or related field.
• 7+ years of experience working with large enterprise frameworks.
• 7+ years of hands-on experience with the AWS Cloud platform.
• 3+ years of hands-on experience with Amazon Connect.
• 3+ years of development experience using Node.js, Python or Java.
• 3+ years of experience designing call routing and messaging.

Responsibilities

• Design, develop, and implement AWS Connect processes and related configurations to support client processes.
• Provide recommendations for enhancing existing operations and for updates or modifications.
• Support and enhance existing processes based on new requirements or upgrades.
• Facilitate requirements gathering; review and document requirements.
• Design and develop solutions within the ServiceNow environment.
• Perform all other duties as assigned or directed.

Skills

Public Trust clearance

On-site Woodlawn MD

AWS Cloud

AWS Connect

IVR/ACD/skill-based routing

Live chat

Process flow documentation

Lambda/Lex/NLP

Kinesis/Glu e/VPC/SNS/AppSync

Communication skills

Education

Bachelor's degree in Computer Science, Mathematics, Engineering or related field

7+ years in enterprise frameworks

7+ years AWS experience

Tools

AWS

AWS Connect

Job description

Page Mechanical Group, Inc. in Woodlawn, MD seeks a specialist fluent in AWS Connect design and development to partner with stakeholders and deliver enterprise solutions leveraging industry processes and best practices.

You will design and implement AWS Connect workflows, gather requirements, and develop in ServiceNow, Lambda, Lex, and related AWS services to support client processes and improve operations.