Amazon Connect Transformation Leader for Modernization

NeuraFlash

Massachusetts

Hybrid

CAD 140,000 - 190,000

Full time

11 days ago

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Benefits offered by this job

Remote & In‑Person

Travel up to 25%

Job summary

NeuraFlash, Part of Accenture, is seeking a Senior Enterprise Contact Center Architect/Lead to steer Amazon Connect transformations for large-scale deployments. You will guide cross-functional teams, translate business needs into scalable contact center solutions, and partner with executive stakeholders to drive modernization initiatives.

This role blends remote and on-site collaboration, travel up to 25%, and a focus on best practices, security, and measurable outcomes across CRM integrations,

Qualifications

Experience leading contact center transformation or modernization initiatives.
Strong understanding of contact center operations, voice technologies, IVR design, routing strategies, and customer experience best practices.
Experience mentoring or leading technical teams.
Ability to translate business requirements into scalable contact center solutions.

Responsibilities

Lead and grow a team of contact center architects, developers, and consultants focused on AWS Connect implementations and transformations.
Drive discovery sessions, solution design workshops, and transformation roadmaps for clients.
Oversee delivery of Amazon Connect projects from strategy through deployment.
Collaborate with AWS, engineering, project management, and customer success teams.

Skills

Enterprise contact center platforms

Amazon Connect

AWS ecosystem

Team leadership

Stakeholder management

IVR design

Tools

Twilio

Genesys

Cisco

Avaya

Amazon Connect

AWS

Job description

This role blends remote and on-site collaboration, travel up to 25%, and a focus on best practices, security, and measurable outcomes across CRM integrations,

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