AWS Cloud Client Success Manager

Aligned Technology Group; Raleigh (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

Aligned Technology Group is seeking an organized Client Success Manager to own the ongoing health of AWS-focused client accounts after the initial sale. You will be the primary day-to-day contact, ensuring billing accuracy and continued savings on AWS spend between projects.

The role requires proactive relationship cadence, quick resolution of billing questions, and collaboration with Sales, Catalyst, Managed Services, and Professional Services to drive renewals and client satisfaction.

Qualifications

• 2+ years in client success, account management, or similar client-facing role within tech services/cloud
• Ability to maintain renewal calendars and manage account health metrics
• Experience explaining billing data to customers in plain language
• Proven ability to coordinate across sales, delivery, and vendor teams
• Strong written and verbal communication; confident presenter

Responsibilities

• Own post-sale relationship for assigned accounts with AWS resell or managed services
• Maintain ongoing proactive outreach cadence across accounts
• Plan and facilitate recurring business reviews and present findings
• Surface qualified opportunities to Account Executives and ensure proper handoff
• Resolve billing, account, and access questions quickly and route technical issues appropriately
• Track renewal timelines and ensure timely renewal discussions
• Lead Catalyst review cycles across security health, cost optimization, and architecture findings
• Collaborate with Catalyst Manager, Solutions Architecture, and Managed Services as needed
• Maintain accurate account records in CRM and internal systems
• Contribute to client success playbooks and reporting standards

Skills

Client relationship management

Billing data analysis

Cross-functional collaboration

Communication

Presentation skills

Problem-solving

Tools

HubSpot

Salesforce

ClickUp

Job description

Aligned Technology Group is seeking an organized Client Success Manager to own the ongoing health of AWS-focused client accounts after the initial sale. You will be the primary day-to-day contact, ensuring billing accuracy and continued savings on AWS spend between projects.

The role requires proactive relationship cadence, quick resolution of billing questions, and collaboration with Sales, Catalyst, Managed Services, and Professional Services to drive renewals and client satisfaction.