AVP, Rating Operations — Transformation Leader (Hybrid)

W. R. Berkley; Westbrook (ME); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellness program

Paid time off

401(k) and Profit-Sharing

Job summary

Berkley Regional Shared Services (BRSS) is seeking an experienced AVP of Rating Operations to lead a complex, multi-team function across the Regional Shared Services group. This role drives strategy, transformation, automation, and service delivery to support growth and profitability.

You will supervise managers and leaders, shape operating procedures, and ensure regulatory compliance while optimizing performance and customer experience. Hybrid in US offices with travel expected.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years of leadership experience in operations, transformation, underwriting operations, or a related field.
• Proven success leading large, multi-team organizations and driving operational change.
• Experience with transformation initiatives such as automation, outsourcing, workforce redesign, or shared services.
• Strong financial acumen with budget, forecasting, and business case accountability.
• Demonstrated ability to develop leaders, build succession pipelines, and retain top talent.
• Insurance or financial services experience preferred; commercial underwriting operations and PolicyCenter experience are a plus.

Responsibilities

• Lead the execution of Rating Operations strategy, setting priorities, performance goals, and resource plans.
• Oversee multiple teams and managers to ensure efficient, high-quality rating and policy administration operations.
• Drive transformation initiatives, including automation, process improvement, outsourcing strategies, and operational modernization.
• Partner with underwriting, technology, finance, and vendor teams to improve scalability, productivity, and service delivery.
• Own operational performance, including quality, service levels, productivity, cost management, and customer experience.
• Manage budgets, forecasting, business cases, and financial performance while ensuring regulatory compliance and risk controls.
• Provide executive-level reporting and influence key stakeholders across the organization.
• Lead organizational change, workforce planning, talent development, succession planning, and employee engagement.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.

Skills

Leadership

Operations management

Transformation

Budgeting/Forecasting

Vendor management

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Analytics tools

Job description

Berkley Regional Shared Services (BRSS) is seeking an experienced AVP of Rating Operations to lead a complex, multi-team function across the Regional Shared Services group. This role drives strategy, transformation, automation, and service delivery to support growth and profitability.

You will supervise managers and leaders, shape operating procedures, and ensure regulatory compliance while optimizing performance and customer experience. Hybrid in US offices with travel expected.