AVP, Operations Transformation & AI Enablement

Pacific Life; Omaha (NE); On-site; USD 210,000 - 260,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Parental leave

401k with company match

Job summary

Pacific Life seeks an experienced Assistant Vice President, Ops. Technology Transformation Lead to drive CMD's Operations Transformation. This multi-year initiative focuses on digitization, automation, and AI enablement across CMD Operations.

You will lead technical strategy, architecture, and execution, partnering with business leaders in a two-in-a-box model to deliver measurable outcomes. The role is onsite in Newport Beach, CA, with responsibilities spanning strategic leadership, delivery,

Qualifications

• 10+ years of technology leadership experience in life/annuity insurance is preferred.
• Proven success leading large-scale transformation programs with measurable outcomes.
• Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.
• Strong understanding of agile delivery models, DevSecOps, and product-centric operating models.

Responsibilities

• Define and evolve the technical vision for Operations Transformation aligned with enterprise architecture and business priorities.
• Co-lead cross-functional workstreams with business counterparts, ensuring shared OKRs and outcome ownership.
• Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.
• Lead dedicated engineering teams across Operations Transformation workstreams including FAST, IVR, GenAI, and automation.
• Oversee execution roadmaps, PI planning, and delivery metrics using agile and DevOps practices.
• Ensure tight integration with BAU technology teams while maintaining focus on transformation goals.
• Own architectural decisions across Operations Transformation platforms, ensuring scalability, modularity, and reuse.
• Guide the development of orchestration layers, self-service portals and unified processing workflows.
• Build and mentor high-performing technology teams, including internal staff and contractors.
• Support upskilling initiatives such as GenAI Academy and agile/DevOps training.
• Collaborate with HR and L&D on workforce planning and role definition.

Skills

Technology leadership

Enterprise architecture

Cloud platforms

AI/ML & automation

Agile & DevSecOps

Stakeholder management

Hybrid team management

Vendor partnerships

Job description

Pacific Life seeks an experienced Assistant Vice President, Ops. Technology Transformation Lead to drive CMD's Operations Transformation. This multi-year initiative focuses on digitization, automation, and AI enablement across CMD Operations.

You will lead technical strategy, architecture, and execution, partnering with business leaders in a two-in-a-box model to deliver measurable outcomes. The role is onsite in Newport Beach, CA, with responsibilities spanning strategic leadership, delivery,