AVP, Rating Operations — Hybrid & Transformation Leader

W. R. Berkley Corporation; Westbrook (ME); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellness programs

Paid Time Off

401(k)

Profit-Sharing plans

Job summary

W. R. Berkley Corporation is seeking an AVP of Rating Operations to lead a complex, multi-team rating function across the Regional Shared Services network.

You will drive strategy, transformation, automation, outsourcing, and workforce redesign while partnering with underwriting, technology, and finance to deliver scalable, high-quality rating and policy administration. The role requires 10+ years in leadership within operations or related fields, strong financial acumen, and experience in

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 10+ years of leadership experience in operations, transformation, underwriting operations, or a related field.
• Experience with transformation initiatives such as automation, outsourcing, workforce redesign, or shared services.
• Strong financial acumen with budget, forecasting, and business case accountability.
• Insurance or financial services experience preferred; commercial underwriting operations and PolicyCenter experience are a plus.

Responsibilities

• Lead the execution of Rating Operations strategy, setting priorities, performance goals, and resource plans.
• Oversee multiple teams and managers to ensure efficient, high-quality rating and policy administration operations.
• Drive transformation initiatives, including automation, process improvement, outsourcing strategies, and operational modernization.
• Partner with underwriting, technology, finance, and vendor teams to improve scalability, productivity, and service delivery.
• Own operational performance, including quality, service levels, productivity, cost management, and customer experience.
• Manage budgets, forecasting, business cases, and financial performance while ensuring regulatory compliance and risk controls.
• Provide executive-level reporting and influence key stakeholders across the organization.
• Lead organizational change, workforce planning, talent development, succession planning, and employee engagement.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.

Skills

Leadership

Change management

Strategic thinking

Financial acumen

Cross-functional collaboration

Executive presence

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

W. R. Berkley Corporation is seeking an AVP of Rating Operations to lead a complex, multi-team rating function across the Regional Shared Services network.

You will drive strategy, transformation, automation, outsourcing, and workforce redesign while partnering with underwriting, technology, and finance to deliver scalable, high-quality rating and policy administration. The role requires 10+ years in leadership within operations or related fields, strong financial acumen, and experience in