AVP of Collections (Beloit, WI; United States)

JSpire; Beloit (WI); On-site; USD 90,000 - 150,000; Full time

Job summary

First Community Credit Union in Beloit, WI invites applications for the AVP of Collections to lead the credit union's collections and recovery operations, shaping strategies and guiding a team of collections professionals.

The role requires strong leadership, deep knowledge of collections laws, and the ability to balance recovery goals with member relations, while working with lending, legal, and compliance. This is a management, full-time position based in Beloit.

Qualifications

• Strong leadership and team development abilities.
• In-depth knowledge of collections laws and best practices.
• Proven ability to monitor portfolio performance and KPIs.

Responsibilities

• Lead and oversee the collections and recovery operations.
• Develop and implement effective collection strategies while ensuring regulatory compliance.
• Mentor and develop the collections team and report on performance.

Skills

Leadership

Analytical skills

Organizational skills

Communication skills

Regulatory compliance

Education

Bachelor's degree in Finance, Business Administration, or related field

Job description

AVP of Collections (Beloit, WI; United States)

First Community Credit Union operates nine full-service branch locations in Beloit, Janesville, and Monroe, Wisconsin, and Rockford, Belvidere, Freeport, and Roscoe, Illinois. With more than 30,000 members and $425 million in assets, First Community Credit Union is a Bauer Financial 5-Star Superior Safety-rated Credit Union for more than 25 consecutive years.
First Community Credit Union is seeking a strategic and results-driven AVP of Collections to lead and oversee the credit union’s collections and recovery operations. This role is responsible for developing and implementing effective collection strategies, managing delinquency and charge-offs, and ensuring regulatory compliance. The ideal candidate has strong leadership skills, in-depth knowledge of collections laws and best practices, and a commitment to maintaining positive member relationships.
The AVP will be responsible for leading, mentoring, and developing the collections team to ensure optimal performance and professional growth while monitoring and reporting on portfolio performance, trends, and key indicators (KPIs).
The incoming leader will ensure that all collection efforts comply with applicable laws, regulations, and internal policies and will oversee third-party collection agencies, legal counsel, and recovery vendors. Exceptional collaboration skills with divisional leaders within lending, legal, and compliance to develop risk mitigation strategies with the ability to lead teams, implement strategy, and drive results.
Three to five years of experience managing a collections division, fostering a member-focused collections approach that balances recovery goals with empathy and respect. A bachelor’s degree in Finance, Business Administration, or a related field is required. Strong analytical, organizational, and communication skills are needed.

This is a management position
This is a full time position