VP of Collections

Saltee Co ^ Talent; Jacksonville (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

Community First Credit Union in Jacksonville, FL seeks a visionary VP of Collections to lead strategic collections, recovery, and loss mitigation across all portfolios. The role ensures portfolio health, regulatory alignment, and a member-centric recovery approach while minimizing losses.

Responsibilities include directing asset recovery, overseeing delinquencies, and managing budgets with data-driven decision making.

Qualifications

• Ten years of progressive experience in collections, asset recovery, credit risk, or related functions within a financial institution; senior-level leadership experience.

Responsibilities

• Oversee collections strategy and portfolio oversight across consumer, mortgage, indirect, and commercial lines.
• Direct asset recovery, bankruptcies, legal collections, repossessions, and OREO management with compliant processes.
• Ensure regulatory compliance with FDCPA, Reg F, UDAAP, Bankruptcy Code, BSA, OFAC; lead audits and regulatory responses.
• Develop reports to monitor delinquency trends, roll rates, recoveries, and vendor performance.
• Lead staffing, training, and performance management for the collections team.

Skills

Leadership

Regulatory knowledge

Credit risk

Strategic planning

Analytics

Education

Bachelor's degree in Business/Finance/Accounting

Advanced degree preferred

Job description

*Amazing Opportunity with Community First Credit Union*

VP of Collections

Community First Credit Union

Jacksonville, FL

Role Specifics

The Vice President of Collections is responsible for strategic leadership and oversight of all collections, recovery, and loss mitigation activities across Community First Credit Union. This role oversees delinquency management, asset recovery, bankruptcies, legal collections, repossessions, OREO disposition, vendor oversight, analytics, and regulatory compliance. The Vice President of Collections ensures portfolio health, operational efficiency, regulatory alignment, and a balanced, member-centric recovery approach while minimizing credit losses. The position utilizes analytics, market insight, technology, and strategic planning to manage portfolio risk and support the credit union’s financial and member service objectives.

Major Duties Responsibilities

Collections Strategy & Portfolio Oversight:

Oversee all delinquency, recovery, and charge-off activity across consumer, indirect, mortgage, and commercial portfolios. Establish collections and recovery strategies aligned with ALCO risk appetite, credit policy, and financial goals. Monitor portfolio performance trends and recommend proactive risk mitigation strategies.

Collections Operations & Asset Recovery Management:

Direct all collections operations including asset recovery, bankruptcies, legal collections, repossessions, titles, and OREO management. Ensure timely, accurate, and compliant handling of delinquent and charged-off accounts. Develop and maintain collections policies, procedures, and operational standards.

Compliance, Risk & Regulatory Oversight:

Ensure compliance with all applicable laws and regulations including but not limited to FDCPA, Reg F, UDAAP, Bankruptcy Code, BSA, and OFAC. Serve as the primary subject matter expert for collections-related audits and examinations and lead responses to regulatory findings.

Analytics, Performance & Budget Management:

Develop and monitor reporting tools to track delinquency trends, roll rates, recoveries, charge-offs, and vendor performance. Lead data-driven decision-making to improve recovery outcomes. Develop and manage the collections and recovery budget.

Leadership & Talent Development:

Lead, coach, and develop the collection team. Foster a culture of accountability, ethical behavior, compliance, and continuous improvement. Ensure appropriate staffing, training, and performance management practices.

Vendor Management & Cross-Functional Collaboration:

Oversee third-party vendors including but not limited to collection agencies, attorneys, repossession vendors, and auction partners. Collaborate with Lending, Risk, Finance, Compliance, Operations, IT, and Analytics to align recovery strategy with organizational objectives.

Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge Skills

Experience: 10 years of progressive experience in collections, asset recovery, credit risk, or related functions within a financial institution, including senior-level leadership experience. Credit union experience preferred.

Education/Certification/Licenses: A bachelor’s degree in Business, Finance, Accounting, Economics, or a related field required. Advanced degree or relevant professional certifications preferred.

Interpersonal Skills

The ability to motivate and influence senior-level professionals is essential. Strong analytical, conceptual thinking, leadership, and communication skills. Extensive knowledge of collections regulations, recovery practices, and portfolio risk management. Proven ability to lead change, manage complex issues, and communicate effectively at the executive level.

ADA Requirements

Physical Requirements

Physical Requirements: Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.