AVP Collections

Orange County's Credit Union; Santa Ana (CA); Vor Ort; USD 126.000 - 157.000; Vollzeit

Benefits dieser Stelle

401(k) with employer match

Annual discretionary bonus

Educational grants

Vacation days

Zusammenfassung

Orange County's Credit Union is seeking an AVP, Collections to lead delinquency management and optimize the portfolio's performance. You will set strategies, oversee cross-channel treatments, and supervise the Assistant Manager and a team of seven collectors.

You will analyze portfolio data, coordinate with third-party vendors, and present insights to senior management. This role emphasizes leadership, compliance, and effective risk mitigation.

Qualifikationen

• Bachelor's degree in a related field or equivalent knowledge and experience.
• Seven years in collections, loan servicing, or a related financial environment.
• Three to five years of supervisory experience in collections or delinquency.
• Experience managing delinquency, recoveries, and loss mitigation activities.
• Experience using data analytics to improve collection strategies.
• Experience with third-party agencies, legal counsel and skip-trace vendors.

Aufgaben

• Owns delinquency and collections portfolio performance and trends.
• Develops collection strategies based on data-driven insights.
• Manages cross-channel treatments and staffing for collections.
• Oversees third-party agencies, legal counsel and skip-trace vendors.
• Prepares portfolio reports for leadership and board.
• Leads and develops the Assistant Manager, Collections and seven collectors.

Kenntnisse

Leadership

Supervisory experience

Analytics

Portfolio management

Ausbildung

Bachelor's degree

Jobbeschreibung

ESSENTIAL FUNCTIONS:

• Owns the overall health and performance of the Credit Union’s delinquency and collections portfolio, including monitoring delinquency trends, roll rates, charge-offs, recoveries, repossessions, cure rates and other key portfolio indicators.
• Analyzes portfolio and member data to identify trends, emerging risks, opportunities and treatment effectiveness and translates findings into actionable collection strategies.
• Uses account segmentation, risk tiers and member data to optimize cross-channel collection treatments, including automation, digital outreach, outbound calls, inbound interactions and other appropriate human interventions.
• Continuously evaluates collection treatment effectiveness and refines segmentation, workflows, channels, timing and strategies to improve contact rates, cure rates, recoveries and member outcomes.
• Directly manages and develops the Assistant Manager, Collections and provides leadership, coaching and accountability for the seven collectors.
• Oversees daily collections operations through the Assistant Manager, including workload management, staffing, productivity, quality, training, coaching, cross-training and adherence to policies and procedures.
• Ensures effective management of payment arrangements, promise-to-pay commitments, delinquent loans, negative shares, hardships, credit card delinquency and charge-offs.
• Provides oversight of repossessions, deficiency balances, bankruptcies, foreclosures, loan modifications and other complex or high-risk collection matters.
• Oversees commercial collections and develops appropriate strategies for commercial delinquency and recovery.
• Determines or approves accounts for charge-off in accordance with Credit Union policy and ensures timely placement, recovery and reporting of charged-off accounts.
• Evaluates, selects, manages and monitors third-party collection agencies, legal counsel, skip-trace vendors, repossession companies and other collection-related service providers.
• Establishes performance expectations and service standards for third-party vendors, evaluates results and takes corrective action when performance, compliance or contractual requirements are not met.
• Maintains effective relationships with collection agencies and legal counsel and consults on bankruptcy, foreclosure, litigation and other legal collection matters.
• Represents the Credit Union in relationships with repossession companies and oversees the recovery and liquidation process, including appropriate auction and floor-limit decisions.
• Prepares, reviews and maintains accurate delinquency, charge-off, recovery and portfolio reports for the Board of Directors, senior management and other stakeholders.
• Provides senior management with timely analysis of loan portfolio trends, collection performance, risks, opportunities and recommended actions.
• Prepares and manages the Collections budget, reviews invoices and controls expenses within Credit Union guidelines.
• Selects, hires, develops, motivates and coaches associates; promotes cross-training, knowledge transfer and succession planning.
• Evaluates associate performance through timely reviews and recommends promotions, salary adjustments and corrective actions, including termination, as appropriate.

Experience / Training / Education:

• Bachelor’s degree in Business Administration, Finance, Lending, Accounting or a related field, or equivalent knowledge and experience.
• Seven years of progressively responsible experience in collections, loan servicing, lending operations, recoveries or a related financial institution environment.
• Three - five years of supervisory or management experience, preferably with responsibility for collections, recoveries or delinquency portfolio management.
• Demonstrated experience managing delinquency, charge-offs, recoveries, repossessions, bankruptcy, foreclosure and loss mitigation activities.
• Experience using portfolio data, account segmentation and analytics to develop or improve collection strategies.
• Experience managing third-party collection agencies, legal counsel, skip-trace vendors, repossession companies or other collection service providers.
• Experience in customer relations, problem resolution and error correction.

What We Offer

• A People-First Culture: We lead with empathy and authenticity.
• Anthem HMO/PPO, Delta Dental, and Unum options – from day one!
• 401(k) with up to 6% employer match
• Annual discretionary bonus
• Annual merit increase
• Educational grants up to $1,000
• 18 vacation days/year (increases to 21 after 5 years)
• Final offers based on qualifications, experience, and internal equity. The range for the AVP Collections role is $125,761 - $157,200 annually.

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.