AVP of Collections

First Community Credit Union; Beloit (WI); On-site; USD 90,000 - 135,000; Full time

Job summary

First Community Credit Union seeks an experienced AVP of Collections to lead our collections and recovery operations in Beloit, WI. You will develop and implement effective collection strategies, manage delinquency and charge-offs, and ensure regulatory compliance while preserving member relationships.

You will mentor the collections team, monitor portfolio performance and KPIs, coordinate with legal and third-party agencies, and drive risk mitigation across lending, legal, and compliance

Qualifications

• Three to five years of experience managing a collections division.
• Bachelor’s degree in Finance, Business Administration, or a related field is required.
• Strong analytical, organizational, and communication skills.
• Knowledge of collections laws and best practices.
• Ability to lead and mentor a team and collaborate with legal/compliance.

Responsibilities

• Lead and oversee the credit union's collections and recovery operations.
• Develop and implement effective collection strategies.
• Manage delinquency and charge-offs.
• Oversee third-party collection agencies, legal counsel, and recovery vendors.
• Monitor portfolio performance, trends, and KPIs.

Skills

Leadership

Regulatory compliance

Collections laws

Analytical skills

Education

Bachelor's degree in Finance, Business Administration, or a related field

Job description

First Community Credit Union operates nine full-service branch locations in Beloit, Janesville, and Monroe, Wisconsin, and Rockford, Belvidere, Freeport, and Roscoe, Illinois. With more than 30,000 members and $425 million in assets, First Community Credit Union is a Bauer Financial 5-Star Superior Safety-rated Credit Union for more than 25 consecutive years.

First Community Credit Union is seeking a strategic and results-drivenAVP of Collectionsto lead and oversee the credit union’s collections and recovery operations. This role is responsible for developing and implementing effective collection strategies, managing delinquency and charge-offs, and ensuring regulatory compliance. The ideal candidate has strong leadership skills, in-depth knowledge of collections laws and best practices, and a commitment to maintaining positive member relationships.

The AVP will be responsible for leading, mentoring, and developing the collections team to ensure optimal performance and professional growth while monitoring and reporting on portfolio performance, trends, and key indicators (KPIs).

The incoming leader will ensure that all collection efforts comply with applicable laws, regulations, and internal policies and will oversee third-party collection agencies, legal counsel, and recovery vendors. Exceptional collaboration skills with divisional leaders within lending, legal, and compliance to develop risk mitigation strategies with the ability to lead teams, implement strategy, and drive results.

Three to five years of experience managing a collections division, fostering a member-focused collections approach that balances recovery goals with empathy and respect. A bachelor’s degree in Finance, Business Administration, or a related field is required. Strong analytical, organizational, and communication skills are needed.