AVP, Enterprise Customer Success & Strategic Accounts

Motive; San Francisco (CA); On-site; USD 250,000 - 350,000; Full time

Job summary

Motive is seeking an accomplished customer success executive to serve as AVP, Customer Success — Enterprise & Strategic Accounts in North America. This strategic leader will own the operating model for health, sponsorship, risk management, renewals, and expansion for Motive’s largest customers, partnering across Sales, Product, Support, and Services.

The role requires a track record of driving outcomes in complex B2B technology environments, plus strong executive presence and the ability to lead

Qualifications

• 12+ years in customer success, account management, pro services, or related function.
• Experience leading senior customer success organizations (5+ years).
• Proven ability to drive gross/net revenue retention, renewals, expansion, adoption and value.

Responsibilities

• Own strategy, operating rhythm, and performance for enterprise customers.
• Lead a high‑performing customer success org with accountability and advocacy.
• Partner with Sales, Product, Support, Services, Operations, Finance, and Marketing to align goals.
• Develop executive engagement programs with customer decision‑makers.
• Translate feedback into prioritized product insights and roadmap influence.

Skills

Leadership

Enterprise & strategic accounts

Cross-functional

Data-driven

Customer success

Operations

Executive presence

Job description

Motive is seeking an accomplished customer success executive to serve as AVP, Customer Success — Enterprise & Strategic Accounts in North America. This strategic leader will own the operating model for health, sponsorship, risk management, renewals, and expansion for Motive’s largest customers, partnering across Sales, Product, Support, and Services.

The role requires a track record of driving outcomes in complex B2B technology environments, plus strong executive presence and the ability to lead