AVP, Enterprise Customer Success & Strategic Accounts

ProducePay; California; Presencial; USD 254.000 - 438.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Dental care

Vision care

Paid time off

401k contribution

Descripción de la vacante

Motive is seeking an accomplished customer success executive to serve as AVP, Customer Success — Enterprise & Strategic Accounts in North America. This leader will own the strategy, operating rhythm, and performance of customer success for Motive’s largest and most complex customers.

The AVP will build a high‑performing organization focused on driving measurable outcomes, product adoption, retention, and expansion, partnering with Sales, Product, Support, and other teams.

Formación

• 12+ years in customer success or related roles with 5+ years in leading senior CS teams.
• Experience managing enterprise/strategic accounts in complex B2B technology environments.
• Proven track record in revenue retention, renewals, and expansion.
• Strong leadership, coaching, and cross-functional collaboration.

Responsabilidades

• Set vision and strategy for enterprise customer success aligned to Motive's priorities.
• Lead and develop a high-performing CS org with accountability and advocacy.
• Own operating model for customer health, renewals, and expansion with Sales.
• Improve gross and net revenue retention through data-driven processes.
• Build a data-informed view of customer health and renewal risk.
• Create executive engagement programs with customer decision-makers.
• Partner with Sales to improve account planning and renewal readiness.
• Translate customer feedback into product insights and roadmap.
• Work cross-functionally to resolve issues and improve end-to-end experience.
• Develop scalable onboarding, executive business reviews, risk mitigation, and renewal playbooks.
• Lead high-impact escalations with urgency and long-term perspective.
• Define and communicate goals and performance trends to executives.
• Identify opportunities to simplify processes and increase CS effectiveness.

Descripción del empleo

Motive is seeking an accomplished customer success executive to serve as AVP, Customer Success — Enterprise & Strategic Accounts in North America. This leader will own the strategy, operating rhythm, and performance of customer success for Motive’s largest and most complex customers.

The AVP will build a high‑performing organization focused on driving measurable outcomes, product adoption, retention, and expansion, partnering with Sales, Product, Support, and other teams.