AVP, Enterprise Customer Success — Strategic Accounts

Motive; Austin, Nashville, San Francisco (TX, TN, CA); On-site; USD 254,000 - 438,000; Full time

Benefits offered by this job

Health, dental, vision

401k contribution

Paid time off

Job summary

Motive is seeking an AVP of Customer Success for Enterprise & Strategic Accounts to lead the strategy and execution for Motive’s largest customers in North America. You will build a data-driven CS model, drive adoption, retention, and expansion, and partner with Sales, Product, and Support to ensure ongoing value realization.

You will manage a high-performing team, develop executives relationships, and create scalable playbooks for onboarding, reviews, and renewal management in a fast-growing

Qualifications

• 12+ years in customer success or related roles, with 5+ years leading senior CS teams.
• Experience with enterprise/strategic accounts in B2B tech or SaaS.
• Proven ability to drive gross and net revenue retention, renewals, and expansion.
• Strong executive presence and cross-functional leadership.

Responsibilities

• Set vision and strategy for enterprise and strategic CS aligned to Motive priorities.
• Lead and develop a high-performing CS org with clear expectations and accountability.
• Own operating model for health, sponsorship, success planning, risk management, renewals, and expansion.
• Develop data-informed view of customer health and renewal risk; track leading indicators.
• Create executive engagement programs with customer decision-makers; position Motive as strategic partner.
• Collaborate with Sales, Product, Support, Professional Services, Operations, and Marketing to ensure value realization.

Skills

Executive leadership

Customer success

Strategic account management

Data-driven decision making

Cross-functional collaboration

Job description

Motive is seeking an AVP of Customer Success for Enterprise & Strategic Accounts to lead the strategy and execution for Motive’s largest customers in North America. You will build a data-driven CS model, drive adoption, retention, and expansion, and partner with Sales, Product, and Support to ensure ongoing value realization.

You will manage a high-performing team, develop executives relationships, and create scalable playbooks for onboarding, reviews, and renewal management in a fast-growing