AVP, Claims Programs — Training & Coverage Analytics

hiscox

Connecticut

On-site

USD 140,000 - 210,000

Full time

3 days ago

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Job summary

Hiscox seeks an Assistant Vice President, Claims Program Manager to lead strategy, design, delivery, and governance of technical claims training across the US Claims organization. The role develops coverage-analysis capabilities and translates hands-on claims experience into practical learning programs for developing and experienced Claims professionals.

The position owns onboarding, curriculum, facilitator model, and training calendar, working with Legal, Compliance, QA, and panel counsel to

Qualifications

Hands-on claims experience with coverage analysis, complex file management, litigation strategy, and reserving.
Ability to translate experience into practical learning programs for developing and experienced Claims professionals.
Experience designing and delivering technical training for large organizations across multiple states.

Responsibilities

Lead strategy, design, delivery, and governance of technical claims training across the US Claims organization.
Develop and deliver coverage-analysis training on interpretation of Commercial General Liability and Commercial Professional Liability policies.
Facilitate workshops, case studies, and calibration sessions for File Handlers and Claims Leaders.
Own onboarding framework, technical curriculum, facilitator model, and training calendar.
Collaborate with Legal, Compliance, QA, and panel counsel to keep training current with regulatory obligations.