AVP, Change Governance & Enablement

LPL Financial; Austin (TX); On-site; USD 99,000 - 166,000; Full time

Job summary

LPL Financial in Austin, TX is seeking an AVP, Change Management to lead the adoption of major initiatives. You’ll develop change strategies, govern CAB/ECAB decisions, and partner with technology, risk, and audit teams to ensure smooth transitions and documented rationale.

Responsibilities include integrating change governance with release cycles, defining KPIs/KRIs, and driving cross-tower adoption across applications, cloud, and security.

Qualifications

• 7–10 years in technology operations, production support, release management, or change governance in a large, complex enterprise.
• 5+ years leading change governance, CAB/ECAB, or ITSM process ownership at scale.
• 5+ years experience in regulated financial services environments.
• 5+ years experience/knowledge of ITIL change enablement and production control design (not credentials alone).
• 5+ years experience with ServiceNow Change & CMDB at enterprise level.

Responsibilities

• Execute CAB / ECAB and high-impact change decisions with clear escalation paths.
• Integrate governance with release weekends, blackout/freeze calendars, and strategic initiatives (e.g., platform migrations, landing-zone transitions, security uplift, major vendor upgrades).
• Align change risk assessment with customer/advisor impact, market hours, money movement, trading, and critical client-facing paths.
• Represents change governance to senior technology, risk, and audit stakeholders; owns escalations, policy exceptions, and freeze/blackout decisions with documented rationale.
• Drives cross-tower adoption (applications, infrastructure, cloud, data, security) and aligns change controls with release management, CMDB, DR/resiliency, and vulnerability/SPOF remediation cadences.
• Define and publish KPIs/KRIs: success rate, failed changes, unauthorized change, emergency %, CAB timeliness, record completeness, repeat failure themes.
• Trend failed changes, rollbacks, and change-related incidents; sponsor corrective actions and policy/tool updates.
• Benchmark against peer firms and industry practice; prepare materials for QBRs, audit committees, and executive summaries.

Skills

Technology operations

Release management

Change governance

Financial services experience

ITIL enablement

Tools

ServiceNow Change & CMDB

Job description

LPL Financial in Austin, TX is seeking an AVP, Change Management to lead the adoption of major initiatives. You’ll develop change strategies, govern CAB/ECAB decisions, and partner with technology, risk, and audit teams to ensure smooth transitions and documented rationale.

Responsibilities include integrating change governance with release cycles, defining KPIs/KRIs, and driving cross-tower adoption across applications, cloud, and security.