Senior Change Management & Governance Lead

LPL Financial; Fort Mill (SC); On-site; USD 100,000 - 166,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking an AVP, Change Management to drive successful adoption of strategic initiatives across the organization, ensuring smooth transitions for impacted employees. You’ll shape change strategies, govern risk, and collaborate with senior technology, risk, and audit teams from Charlotte to the broader enterprise.

The role requires deep experience in change governance, ITSM, and ServiceNow, with a track record in regulated financial services, including cross-tower coordination and

Qualifications

• 7-10 years in technology operations, production support, release management, or change governance in a large, complex enterprise.
• 5+ years leading change governance, CAB/ECAB, or ITSM process ownership at scale.
• 5+ years experience in a regulated financial services environment (broker-dealer, banking, or insurance tech preferred).
• 5+ years experience/knowledge of ITIL change enablement and production control design (not credentials alone).
• 5+ years experience with ServiceNow Change & CMDB at enterprise level—workflow design, governance reporting, audit evidence.

Responsibilities

• Execute CAB / ECAB and high-impact change decisions; chair or delegate with clear escalation paths.
• Integrate governance with release weekends, blackout/freeze calendars, and strategic initiatives (e.g., platform migrations, landing-zone transitions, security uplift, major vendor upgrades).
• Align change risk assessment with customer/advisor impact, market hours, money movement, trading, and critical client-facing paths.
• Represents change governance to senior technology, risk, and audit stakeholders; owns escalations, policy exceptions, and freeze/blackout decisions with documented rationale.
• Drives cross-tower adoption (applications, infrastructure, cloud, data, security) and aligns change controls with release management, CMDB, DR/resiliency, and vulnerability/SPOF remediation cadences.
• Define and publish KPIs/KRIs: success rate, failed changes, unauthorized change, emergency %, CAB timeliness, record completeness, repeat failure themes.
• Trend failed changes, rollbacks, and change-related incidents; sponsor corrective actions and policy/tool updates.
• Benchmark against peer firms and industry practice; prepare materials for QBRs, audit committees, and executive summaries.

Skills

CAB/ECAB leadership

ITSM ownership

ServiceNow Change & CMDB

Change governance

Financial services experience

Tools

ServiceNow

CMDB

Job description

LPL Financial is seeking an AVP, Change Management to drive successful adoption of strategic initiatives across the organization, ensuring smooth transitions for impacted employees. You’ll shape change strategies, govern risk, and collaborate with senior technology, risk, and audit teams from Charlotte to the broader enterprise.

The role requires deep experience in change governance, ITSM, and ServiceNow, with a track record in regulated financial services, including cross-tower coordination and