AVP, Change Management

LPL Financial; Fort Mill (SC); On-site; USD 100,000 - 166,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking an AVP, Change Management to drive successful adoption of strategic initiatives across the organization, ensuring smooth transitions for impacted employees. You’ll shape change strategies, govern risk, and collaborate with senior technology, risk, and audit teams from Charlotte to the broader enterprise.

The role requires deep experience in change governance, ITSM, and ServiceNow, with a track record in regulated financial services, including cross-tower coordination and

Qualifications

• 7-10 years in technology operations, production support, release management, or change governance in a large, complex enterprise.
• 5+ years leading change governance, CAB/ECAB, or ITSM process ownership at scale.
• 5+ years experience in a regulated financial services environment (broker-dealer, banking, or insurance tech preferred).
• 5+ years experience/knowledge of ITIL change enablement and production control design (not credentials alone).
• 5+ years experience with ServiceNow Change & CMDB at enterprise level—workflow design, governance reporting, audit evidence.

Responsibilities

• Execute CAB / ECAB and high-impact change decisions; chair or delegate with clear escalation paths.
• Integrate governance with release weekends, blackout/freeze calendars, and strategic initiatives (e.g., platform migrations, landing-zone transitions, security uplift, major vendor upgrades).
• Align change risk assessment with customer/advisor impact, market hours, money movement, trading, and critical client-facing paths.
• Represents change governance to senior technology, risk, and audit stakeholders; owns escalations, policy exceptions, and freeze/blackout decisions with documented rationale.
• Drives cross-tower adoption (applications, infrastructure, cloud, data, security) and aligns change controls with release management, CMDB, DR/resiliency, and vulnerability/SPOF remediation cadences.
• Define and publish KPIs/KRIs: success rate, failed changes, unauthorized change, emergency %, CAB timeliness, record completeness, repeat failure themes.
• Trend failed changes, rollbacks, and change-related incidents; sponsor corrective actions and policy/tool updates.
• Benchmark against peer firms and industry practice; prepare materials for QBRs, audit committees, and executive summaries.

Skills

CAB/ECAB leadership

ITSM ownership

ServiceNow Change & CMDB

Change governance

Financial services experience

Tools

ServiceNow

CMDB

Job description

Where Ambition Meets InnovationBuild a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. LPL Financial is seeking an AVP, Change Management to support the successful adoption of new initiatives and projects across the organization. This role will contribute to the development and execution of change management strategies, ensuring a smooth transition for employees impacted by organizational changes.

Responsibilities:

• Execute CAB / ECAB and high-impact change decisions; chair or delegate with clear escalation paths.
• Integrate governance with release weekends, blackout/freeze calendars, and strategic initiatives (e.g., platform migrations, landing-zone transitions, security uplift, major vendor upgrades).
• Align change risk assessment with customer/advisor impact, market hours, money movement, trading, and critical client-facing paths.
• Represents change governance to senior technology, risk, and audit stakeholders; owns escalations, policy exceptions, and freeze/blackout decisions with documented rationale.
• Drives cross-tower adoption (applications, infrastructure, cloud, data, security) and aligns change controls with release management, CMDB, DR/resiliency, and vulnerability/SPOF remediation cadences.
• Define and publish KPIs/KRIs: success rate, failed changes, unauthorized change, emergency %, CAB timeliness, record completeness, repeat failure themes.
• Trend failed changes, rollbacks, and change-related incidents; sponsor corrective actions and policy/tool updates.
• Benchmark against peer firms and industry practice; prepare materials for QBRs, audit committees, and executive summaries.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 7-10 years in technology operations, production support, release management, or change governance in a large, complex enterprise.
• 5+ years leading change governance, CAB/ECAB, or ITSM process ownership at scale.
• 5+ years experience in a regulated financial services environment (broker-dealer, banking, or insurance technology strongly preferred).
• 5+ years experience/knowledge of ITIL change enablement and production control design (not credentials alone).
• 5+ years experience with ServiceNow Change & CMDB at enterprise level—workflow design, governance reporting, audit evidence.

Preferences:

• Demonstrated executive communication and ability to influence directors, VPs, and engineering leaders without line authority.
• Excellent written and verbal communication skills, with the ability to tailor messages to different audiences.
• Proven ability to build strong relationships and collaborate effectively with diverse stakeholders.
• Strong analytical and problem-solving skills, with an attention to detail.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Pay Range:

$99,910.00 - $166,448.00

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].

EOE.

EAC 5.19.26