Aviation Passenger Services Specialist

Swissport International; Las Vegas (NV); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International in Las Vegas is seeking a friendly Passenger Service Agent to deliver exceptional customer service at check-in, boarding, and baggage handling.

You will issue boarding passes, assist travelers, and coordinate with security and airport teams, while working in a fast-paced aviation environment. We offer a competitive hourly rate and comprehensive benefits for full-time employees.

Qualifications

• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ticketing software
• Willingness to work in inclement weather

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Skills

Customer service

Communication skills

Self-motivated

Attention to detail

Follow procedures

Typing

Independence

Education

High School diploma or GED

Tools

Airline reservation software

Ticketing software

Job description

Swissport International in Las Vegas is seeking a friendly Passenger Service Agent to deliver exceptional customer service at check-in, boarding, and baggage handling.

You will issue boarding passes, assist travelers, and coordinate with security and airport teams, while working in a fast-paced aviation environment. We offer a competitive hourly rate and comprehensive benefits for full-time employees.