Airport Passenger Experience Specialist

Swissport International AG; Austin, Northern (TX, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in Austin, TX is seeking a Passenger Service Agent to provide essential passenger services—reservations, ticketing, baggage handling, check-in, VIP assistance, and more—across the airport environment. You will guide passengers through the process, coordinate with teams, and support special needs while adhering to security requirements.

The pay is $21.63 per hour for full-time roles.

Qualifications

• High School diploma or GED equivalent.
• Passionate about customer service and must have relevant work experience.
• Excellent communication skills (written and verbal) in country specific language.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing and fee calculation when applicable.
• Assist passengers through arrival and check-in processes, including support for special needs.

Skills

Customer service

Communication skills

Multilingual abilities

Attention to detail

Independent work

Education

High School diploma or GED

Tools

Airline reservation software

Job description

Swissport International AG in Austin, TX is seeking a Passenger Service Agent to provide essential passenger services—reservations, ticketing, baggage handling, check-in, VIP assistance, and more—across the airport environment. You will guide passengers through the process, coordinate with teams, and support special needs while adhering to security requirements.

The pay is $21.63 per hour for full-time roles.