Airport Passenger Services Specialist

Swissport; Virginia (MN); On-site; USD 22,000 - 29,000; Full time

Job summary

Swissport is hiring a Passenger Service Agent in the United States to provide essential passenger services across reservations, ticketing, baggage handling, and gate check-in for our airline customers.

The role involves assisting passengers, including those with special needs, guiding them through check-in and security procedures, and ensuring compliance with airport policies. The position pays $18.50 per hour and requires a high school diploma and strong communication skills.

Qualifications

• High School diploma or GED equivalent.
• Passionate about customer service and must have relevant work experience.
• Excellent communication skills (written and verbal) in country specific language.
• Commitment to continuous improvement.
• Self motivated and able to work independently.
• Attentive to detail and numerate.
• Ability to follow processes and procedures and apply flexible approach when required.
• Must be able to type and learn airline specific computer reservation/ ticketing software.
• Willingness to work in inclement weather.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public address announcements as required.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software.
• Produce all required, work-related documentation.
• Other duties as assigned

Skills

Customer service

Communication skills

Attention to detail

Numeracy

Independence

Typing

Adaptability

Education

High School diploma or GED

Tools

Airline reservation software

Job description

Swissport is hiring a Passenger Service Agent in the United States to provide essential passenger services across reservations, ticketing, baggage handling, and gate check-in for our airline customers.

The role involves assisting passengers, including those with special needs, guiding them through check-in and security procedures, and ensuring compliance with airport policies. The position pays $18.50 per hour and requires a high school diploma and strong communication skills.