Airport Passenger Experience Specialist

Swissport International AG; Virginia (MN); On-site; USD 22,000 - 29,000; Full time

Job summary

Swissport International AG in Minnesota is hiring a Passenger Service Agent to deliver passenger and customer services including reservations, ticketing, baggage processing, and check-in duties. The role requires professional fluency in English and at least one additional language such as Japanese, Korean, Vietnamese, Chinese, or Filipino.

The position offers an hourly pay rate of $18.50 and opportunities to work across terminals, assist VIPs, and handle special passenger needs, while complying

Qualifications

• High School diploma or GED equivalent.
• Evening availability is required.
• Open availability for training hours.
• Excellent communication skills in country-specific language.
• Additional languages desirable.
• Commitment to continuous improvement.
• Self-motivated and able to work independently.
• Attentive to detail and numerate.
• Ability to follow processes and use airline reservation/ticketing software.
• Willingness to work in inclement weather.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.
• Manage passenger baggage processing including handling and fee calculation if applicable.
• Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine, as required.
• Make public address announcements as required.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies.
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software.
• Produce all required, work-related documentation.
• Other duties as assigned.

Skills

Customer service

Communication skills

Self-motivation

Attention to detail

Independence

Education

High School diploma or GED

Job description

Swissport International AG in Minnesota is hiring a Passenger Service Agent to deliver passenger and customer services including reservations, ticketing, baggage processing, and check-in duties. The role requires professional fluency in English and at least one additional language such as Japanese, Korean, Vietnamese, Chinese, or Filipino.

The position offers an hourly pay rate of $18.50 and opportunities to work across terminals, assist VIPs, and handle special passenger needs, while complying