Aviation Operations & Client Care Specialist

Mike Goulian Aviation, LLC; Bedford (MA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Company uniform provided

Job summary

A premium aviation service provider in Bedford, MA, is seeking a Customer Service and Operations Support Specialist. This is a hands-on role requiring excellent communication and teamwork to ensure a high standard of service. Responsibilities include scheduling flights, managing client interactions, and maintaining aircraft readiness. Ideal candidates should possess a valid driver's license, be at least 18 years old, and may have an aviation background. Compensation starts at $18 per hour, with increases after successful role transition.

Qualifications

• Must possess a valid driver’s license.
• Minimum of 18 years old.
• Ability to meet airport background check requirements for a security badge.
• Ability to exercise good judgement.
• Preferred aviation background such as a pilot rating or previous industry experience.

Responsibilities

• Schedule and coordinate flights with clients and pilots.
• Actively flight-follow the fleet and greet them upon return.
• Maintain records of flights by airplane and client activity.
• Ensure aircraft readiness and presentation.
• Manage facility upkeep and clean professional environment.
• Manage client communications including inquiries and billing.

Skills

Customer service

Logistics support

Teamwork

Communication

Independence

Self-motivation

Job description

A premium aviation service provider in Bedford, MA, is seeking a Customer Service and Operations Support Specialist. This is a hands-on role requiring excellent communication and teamwork to ensure a high standard of service. Responsibilities include scheduling flights, managing client interactions, and maintaining aircraft readiness. Ideal candidates should possess a valid driver's license, be at least 18 years old, and may have an aviation background. Compensation starts at $18 per hour, with increases after successful role transition.