Customer Service Representative

Stratus Aviation Llc; Five Points (PA); On-site; USD 32,000 - 46,000; Full time

Job summary

flyADVANCED Aviation Group in Blue Bell, PA is seeking a Customer Service Representative to provide professional, cheerful service to customers and visitors on-site. You will handle calls, emails, and service requests, schedule appointments in maintenance systems, and send confirmations and reminders to ensure expectations are exceeded.

Responsibilities include coordinating pre-arrival, arrival, and departure at our ASC, arranging ground transportation, and relaying details to customers.

Qualifications

• Excellent oral and written communication skills.
• Ability to work independently with little direct supervision and work as part of a team.
• Ability to accept responsibility and accountability for tasks.
• Effective multi-tasking and time management abilities.
• Knowledge of customer service principles and practices.
• Professional personal presentation.
• Attention to detail.

Responsibilities

• Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).
• Sending appointment confirmations and reminders via email/text.
• Following up with clients for scheduling their next service and satisfaction surveys.
• Managing pre-arrival, arrival, and departure arrangements at the Authorized Service Center (ASC).
• Coordinating ground transportation and rental car bookings with vendors.
• Adhering to company policies on customer service standards, safety, and security procedures.
• Handling credit card and cash transactions and issuing receipts.
• Maintaining customer records, generating reports, and performing general administrative tasks.

Skills

Communication skills

Independent work

Accountability

Multi-tasking

Customer service knowledge

Professional presentation

Attention to detail

Job description

Customer Service RepresentativeflyADVANCED Aviation Group Blue Bell, Pennsylvania (On-site)Job Description/ResponsibilitiesProvide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent flyADVANCED's commitment to quality and exceptional service.Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include:Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce).Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text.Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement.Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers.Adhere to company policies regarding customer service standards, safety guidelines, and security procedures.Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability.Maintain customer records, generate reports, and carry out general administrative responsibilities.Provide support with administrative tasks related to the operations of the flight school.This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilitiesQualifications/SkillsExcellent oral and written communication skillsAbility to work independently with little direct supervision and work as part of a teamAbility to accept responsibilityEffective multi-tasking and time management skillsKnowledge of Customer service principles and practicesProfessional personal presentationAttention to detail