Aviation Owner Services Specialist – Flight Ops Concierge

PlaneSense, Inc.; Portsmouth (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

PlaneSense, Inc. is seeking an Owner Services Representative in Portsmouth, NH. The role provides aviation-related customer and crew support from the Flight Operations Center, handling trip logistics, scheduling, and client advocacy.

The position requires excellent communication, problem-solving, empathy, and teamwork, with flexibility for early mornings, late nights, weekends, and holidays. Join a team focused on world-class service in a regulated industry.

Qualifications

• High school diploma or equivalent.
• At least 1 year in a service industry.
• At least 1 year in a direct client-facing role.
• Excellent verbal and written communication.
• Ability to stay calm under pressure.
• Empathy and active listening to understand customer needs.
• Willingness to go the extra mile for customers.
• Ability to work independently and as part of a team.

Responsibilities

• Manage assigned trips on the day of execution.
• Maintain situational awareness of trips and aircraft.
• Respond to customer inquiries by phone and email promptly and professionally.
• Advocate for PlaneSense and Cobalt clients to resolve issues.
• Coordinate and communicate with other departments.
• Keep detailed records of customer interactions.
• Coordinate logistics for trips (catering, transportation, special care).
• Coordinate arrivals, departures, weather reviews, and parking/slots.
• Perform additional duties as assigned by leadership.

Skills

Customer service

Communication skills

Problem-solving

Empathy

Teamwork

Attention to detail

Multitasking

Education

High school diploma

1+ year in service industry

1+ year in client-facing role

Job description

PlaneSense, Inc. is seeking an Owner Services Representative in Portsmouth, NH. The role provides aviation-related customer and crew support from the Flight Operations Center, handling trip logistics, scheduling, and client advocacy.

The position requires excellent communication, problem-solving, empathy, and teamwork, with flexibility for early mornings, late nights, weekends, and holidays. Join a team focused on world-class service in a regulated industry.