Aviation Operations Admin & Customer Coordinator

Talentify; Fayetteville (GA); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, Hospital

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Aerotek seeks an Aviation Administrative Assistant in Fayetteville, GA for a contract-to-hire role providing cross-functional operational support in a service center. You will coordinate customer communications, track orders, and assist with supply chain activities, collaborating with technicians, logistics and leadership to ensure smooth workflow.

The role emphasizes organization, proactive communication, and managing multiple tasks in a structured environment.

Qualifications

• Experience in customer service, operations, or supply chain environments.
• Strong organizational, communication, and follow-up skills.
• Proficiency with Microsoft Office Suite.
• Experience in aviation, aerospace, tooling, maintenance, or industrial service environments.

Responsibilities

• Serve as a point of contact for customer order updates and operational communication.
• Provide proactive communication regarding order status, approvals, delays, and shipment readiness.
• Maintain customer communication cadence throughout open orders.
• Coordinate customer follow-up for approvals, missing information, and operational escalations.
• Support customer issue resolution and Quality Notification (QN) coordination.
• Maintain accurate order status and visibility within internal systems.
• Support repair pricing and parts sourcing activities.
• Assist with vendor RFQ activity, lead-time validation, and material tracking.
• Coordinate with technicians, logistics, and leadership to support operational flow.
• Support prioritization of urgent customer requirements and operational escalations.
• Assist with workflow coordination from intake through shipment release.
• Support supply continuity and operational responsiveness.
• Operate within established SOPs, work instructions, and operational processes.
• Support continuous improvement of workflow visibility and communication standards.
• Maintain accurate tracking and documentation within systems such as SAP, OTRS, and Microsoft Office.
• Support process improvement initiatives and operational reporting activities.
• Work collaboratively across operations, logistics, supply chain, and leadership teams.
• Support issue resolution and operational continuity through effective communication.
• Operate effectively within an international business environment.
• Maintain professional communication across multiple organizational levels and cultures.

Skills

Customer service

Organization

Multitasking

Microsoft Office

Stakeholder communication

Aviation/aerospace experience

Tools

SAP

ERP systems

Ticketing systems

Workflow management tools

Job description

Aerotek seeks an Aviation Administrative Assistant in Fayetteville, GA for a contract-to-hire role providing cross-functional operational support in a service center. You will coordinate customer communications, track orders, and assist with supply chain activities, collaborating with technicians, logistics and leadership to ensure smooth workflow.

The role emphasizes organization, proactive communication, and managing multiple tasks in a structured environment.