Aviation Customer Service & Operations Coordinator

Allflight Corporation; Kent (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacation & holidays

Medical, dental & vision insurance

Matching 401k

FAA approved Repair Station

Job summary

Allflight Corporation is seeking a Customer Service representative to support repair and rebuild programs at our FAA approved Repair Station in Kent, WA. You will release Work Orders to the shop, track completion dates, communicate schedules to customers, and coordinate with outside vendors as needed.

Ideal candidates have strong data mining and ERP skills, proficiency with Microsoft Office, and excellent interpersonal abilities to ensure timely and accurate service delivery.

Qualifications

• Must be able to data mine system data for reports.
• Experience with Microsoft Business Applications (Windows, Office, Teams, Outlook).
• Experience working with ERP systems.
• Knowledge of Computer Networks.
• Strong interpersonal and communication skills.
• Excellent organization and administrative skills.
• Integrity and leadership skills.
• Detail-oriented and multitasking skills.
• Associate degree or 3 years relevant experience required at minimum.

Responsibilities

• Release Work Orders to the shop based on customer and schedule requirements.
• Track Work Orders for delivery and completion dates; keep customers updated.
• Release and track Repair Orders with outside vendors.
• Release and track Purchase Orders for shop materials.
• Maintain Master Schedule for product based on shop capabilities and customer demand.
• Ensure all transactions are initiated and completed in the ERP system.
• Work with a variety of software, hardware, and ERP applications.
• Data mine system data for reports and leverage data to identify improvements.

Skills

Customer service

Data mining

ERP systems

Microsoft Office

Interpersonal communication

Problem solving

Organization

Multitasking

Education

Associate degree or 3 years relevant experience

Tools

ERP platforms

Microsoft Office Suite

Pentagon (preferred)

Job description

Allflight Corporation is seeking a Customer Service representative to support repair and rebuild programs at our FAA approved Repair Station in Kent, WA. You will release Work Orders to the shop, track completion dates, communicate schedules to customers, and coordinate with outside vendors as needed.

Ideal candidates have strong data mining and ERP skills, proficiency with Microsoft Office, and excellent interpersonal abilities to ensure timely and accurate service delivery.