Aviation IT Help Desk Associate - Entry Level

ZipApply; Des Plaines (IL); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Vacation time

Floating holidays

Personal days

401K with match

Health/Dental/Vision insurance

Life insurance

Disability insurance

EAP

Employee discount

Job summary

ACTS-Aviation Security is seeking an IT Assistant / Help Desk (Entry Level) to join the IT team at the Des Plaines, Illinois corporate office. The role supports the IT Manager in managing the organization's information systems and provides helpdesk assistance to users and security operations.

The ideal candidate has a high school diploma (college preferred) and some experience with remote support tools, Intune MDM, AD/AAD, MS Defender, and Microsoft Desktop support.

Qualifications

• Previous experience supporting IT help desk using remote support tools.
• High school diploma required; college preferred.
• SSCM experience.
• Intune MDM experience.
• AAD/AD experience.
• MS Defender experience.
• Microsoft Desktop support experience.

Responsibilities

• Provide helpdesk support for the organization.
• Organize resources so they are easy to locate.
• Resolve customer issues with company products.
• Answer other customer questions and provide access to resources.
• Direct questions to the right department when needed.
• Ensure customer satisfaction.
• Manage all desk administrative duties.
• Maintain accurate records of interactions with customers.
• Assist in MDM tasks, including deployment and device profiles.
• Assist in vulnerability management.
• Support IT Manager in developing and executing technology strategy.
• Collaborate across the organization to resolve tech challenges.
• Assist in SharePoint management.

Skills

Customer support

Problem solving

Communication

SharePoint management

Intune MDM

Windows desktop support

Vulnerability management

Education

High school diploma

College preferred

Tools

Intune MDM

AAD/AD

MS Defender

Microsoft Desktop support

Job description

ACTS-Aviation Security is seeking an IT Assistant / Help Desk (Entry Level) to join the IT team at the Des Plaines, Illinois corporate office. The role supports the IT Manager in managing the organization's information systems and provides helpdesk assistance to users and security operations.

The ideal candidate has a high school diploma (college preferred) and some experience with remote support tools, Intune MDM, AD/AAD, MS Defender, and Microsoft Desktop support.