A IT Assistant, Help Desk Entry Level ACTS AVIATION SECURITY Des Plaines, Illinois On-site →

ZipApply; Des Plaines (IL); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Vacation time

Floating holidays

Personal days

401K with match

Health/Dental/Vision insurance

Life insurance

Disability insurance

EAP

Employee discount

Job summary

ACTS-Aviation Security is seeking an IT Assistant / Help Desk (Entry Level) to join the IT team at the Des Plaines, Illinois corporate office. The role supports the IT Manager in managing the organization's information systems and provides helpdesk assistance to users and security operations.

The ideal candidate has a high school diploma (college preferred) and some experience with remote support tools, Intune MDM, AD/AAD, MS Defender, and Microsoft Desktop support.

Qualifications

• Previous experience supporting IT help desk using remote support tools.
• High school diploma required; college preferred.
• SSCM experience.
• Intune MDM experience.
• AAD/AD experience.
• MS Defender experience.
• Microsoft Desktop support experience.

Responsibilities

• Provide helpdesk support for the organization.
• Organize resources so they are easy to locate.
• Resolve customer issues with company products.
• Answer other customer questions and provide access to resources.
• Direct questions to the right department when needed.
• Ensure customer satisfaction.
• Manage all desk administrative duties.
• Maintain accurate records of interactions with customers.
• Assist in MDM tasks, including deployment and device profiles.
• Assist in vulnerability management.
• Support IT Manager in developing and executing technology strategy.
• Collaborate across the organization to resolve tech challenges.
• Assist in SharePoint management.

Skills

Customer support

Problem solving

Communication

SharePoint management

Intune MDM

Windows desktop support

Vulnerability management

Education

High school diploma

College preferred

Tools

Intune MDM

AAD/AD

MS Defender

Microsoft Desktop support

Job description

IT Assistant / Help Desk (Entry Level) Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement the ideal place to build a career in aviation security. ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems. Salary $55,000 USD Position Summary The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization's information systems. Essential Duties and

Responsibilities

• Provide helpdesk support for organization.
• Organize resources so they are easy to locate.
• Resolve customer issues with company products.
• Answer other customer questions and offer them access to helpful resources.
• Direct questions to the right department when needed.
• Ensure customer satisfaction.
• Manage all desk administrative duties.
• Maintain accurate records of interactions with customers and recurring user problems.
• Assist in MDM tasks, including application deployment, device profile and deployment.
• Assist in vulnerability management.
• Assist Manager IT in the development and execution of company technology strategy.
• Work across the organization to identify and resolve technology challenges and opportunities.
• Assist in SharePoint management.

Education

• Previous experience working as Help Desk clerk using remote support tools
• High school graduate mandatory, college preferred
• SSCM experience
• Intune MDM experience
• AAD / AD experience
• MS Defender experience
• Microsoft Desktop support experience Work

Experience

Strong IT leadership experience (2-5 years) Job

Skills

• Strong written and verbal communication skills
• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
• Interpersonal skills that function to create connections and positive experiences for customers
• Technological skills specific to the company's products and trouble-shooting practices
• Patience with customers and ability to remain calm
• Project management skills
• Organizational abilities Communication

Skills

• Strong customer management and communication skills
• Strong oral and written communication skills
• Ability to communicate internally and externally with disparate Certificates, Licenses and Registrations: MS Certifications a plus Travel: Schedule flexibility ability to travel up to 10% Environmental

Requirements

Most work performed in office

Benefits

• Two weeks of vacation annually, accrued per pay period.
• Three floating holidays, accrued on January 1, April 1 and July 1 each year.
• Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
• Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
• Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
• Free basic life insurance of $10,000 offered through MetLife.
• Employee paid Supplemental Life and Disability Insurance offered through MetLife.
• Employee Assistance Program offered through MetLife
• Employee Discount Program offered through Perkspot. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Full posting: https://jobs.digitalhire.com/job-listing/opening/70koFxeioBKnAQBodMl760