IT Assistant, Help Desk Entry Level

ACTS AVIATION SECURITY; Des Plaines (IL); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Two weeks of vacation annually

Floating holidays

Five personal days per year

401K and Roth retirement benefits

Health, Dental and Vision insurance (b

MetLife life insurance

Job summary

ACTS-Aviation Security, Inc. is seeking an IT Assistant / Help Desk (Entry Level) to join the IT team at the Des Plaines, IL corporate office. The role supports the IT Manager in maintaining information systems and security for the organization.

The position emphasizes practical help desk duties, access control, device deployment, and collaboration across departments to resolve technology challenges. Strong communication and problem-solving are essential.

Qualifications

• Experience supporting help desk operations in a corporate environment.
• High school diploma required; college preferred.
• Experience with Intune MDM, AAD/AD, and MS Defender.
• Strong communication and problem-solving skills.

Responsibilities

• Provide helpdesk support for the organization.
• Organize resources so they are easy to locate.
• Resolve customer issues with company products.
• Answer other customer questions and offer access to helpful resources.
• Direct questions to the right department when needed.
• Ensure customer satisfaction.
• Maintain records of interactions with customers and recurring user problems.
• Assist in MDM tasks, including application deployment, device profile and deployment.
• Assist in vulnerability management.
• Assist IT Manager in development and execution of technology strategy.
• Work across the organization to identify and resolve technology challenges.

Skills

Strong communication

Customer focus

Problem solving

Technical troubleshooting

Time management

Education

High school diploma

College preferred

SSCM experience

Intune MDM experience

AAD/AD experience

MS Defender experience

Tools

Intune MDM

AAD/AD

Microsoft Defender

SharePoint

Remote support tools

Job description

IT Assistant / Help Desk (Entry Level) Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement the ideal place to build a career in aviation security. ACTS is seeking a IT/Help Desk Assistant to join the IT team in our Des Plaines, Illinois Corporate Office. The ideal candidate will have previous experience supporting the management of an organizations information systems. Salary $55,000 USD Position Summary The Information Technology Assistant / Helpdesk will assist and aide the IT Manager in all matters related to the internal and external security, support and management of the organization's information systems. Essential Duties and

Responsibilities

• Provide helpdesk support for organization.
• Organize resources so they are easy to locate.
• Resolve customer issues with company products.
• Answer other customer questions and offer them access to helpful resources.
• Direct questions to the right department when needed.
• Ensure customer satisfaction.
• Manage all desk administrative duties.
• Maintain accurate records of interactions with customers and recurring user problems.
• Assist in MDM tasks, including application deployment, device profile and deployment.
• Assist in vulnerability management.
• Assist Manager IT in the development and execution of company technology strategy.
• Work across the organization to identify and resolve technology challenges and opportunities.
• Assist in SharePoint management.

Education

• Previous experience working as Help Desk clerk using remote support tools
• High school graduate mandatory, college preferred
• SSCM experience
• Intune MDM experience
• AAD / AD experience
• MS Defender experience
• Microsoft Desktop support experience Work

Experience

Strong IT leadership experience (2-5 years) Job

Skills

• Strong written and verbal communication skills
• Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent
• Interpersonal skills that function to create connections and positive experiences for customers
• Technological skills specific to the company's products and trouble-shooting practices
• Patience with customers and ability to remain calm
• Project management skills
• Organizational abilities Communication

Skills

• Strong customer management and communication skills
• Strong oral and written communication skills
• Ability to communicate internally and externally with disparate Certificates, Licenses and Registrations: MS Certifications a plus Travel: Schedule flexibility ability to travel up to 10% Environmental

Requirements

Most work performed in office

Benefits

• Two weeks of vacation annually, accrued per pay period.
• Three floating holidays, accrued on January 1, April 1 and July 1 each year.
• Five personal days, accrued on January 1st of each year, including X for the remainder of this year.
• Retirement benefits including 401K and Roth programs with up to 4% employer match through Transamerica.
• Subsidized Health, Dental and Vision Insurance after sixty (60) days of service offered through Unite HERE Health.
• Free basic life insurance of $10,000 offered through MetLife.
• Employee paid Supplemental Life and Disability Insurance offered through MetLife.
• Employee Assistance Program offered through MetLife
• Employee Discount Program offered through Perkspot. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.