Help Desk Technician - Entry Level

dnasllc; Des Plaines (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision insurance

PTO

Job summary

D & A Services LLC in Des Plaines, IL is seeking an entry level Help Desk Technician to learn the maintenance, configuration, and reliable operation of computer systems and servers onsite. The role offers hands-on training and exposure to VoIP, backups, and disaster recovery, with a focus on resolving issues quickly.

This on-site position requires staying within a reasonable commute of the Des Plaines office, collaborating with internal teams, and delivering support with a customer-focused

Qualifications

• Knowledge of PC hardware and networking basics.
• Knowledge of Microsoft Office applications.
• Strong self-management and organizational skills.
• Patience and the ability to listen to others.

Responsibilities

• Maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Installation and upgrades of computer components and software; manage virtual servers and automation.
• Troubleshooting hardware and software errors by running diagnostics and documenting resolutions.
• Perform regular backups and implement data protection, disaster recovery, and failover procedures.
• Desktop and helpdesk support ensuring timely resolution of issues with minimal disruption.
• Assist with management of in-house VoIP systems and related hardware/software components.
• Collaborate with internal and external teams to achieve objectives.

Skills

PC Hardware

Networking Basics

Microsoft Office

Job description

D& A Services LLC is a leader in the Account Receivables Management space. D&A provides compliant collection remedies for various Creditors/Issuers. We have invested heavily in compliance, quality assurance, top performers, technology, and customer support to deliver great service to our clients and customers.

As an Entry Level, Help Desk Technician, you will learn maintenance, configuration, and reliable operation of computer systems and servers. They install hardware, software and participate in research and development to continuously improve and keep up with the IT business needs of their organization. The Help Desk position also actively resolves problems and issues with computer and server systems to limit work disruptions within the company

Are you working in a retail environment (Best Buy, Geek Squad, U Break It) looking to transition to a corporate role? This is a great learning opportunity for an entry level employee to learn about technology in the business world. This is an On-Site position, based out of our Des Plaines office. Employee must live within a reasonable commute of our Des Plaines office. Learning opportunities and responsibilities: Maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Installation and upgrades of computer components and software, management of virtual servers, and automation processes Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Performing regular backup operations and implementing appropriate processes for data protection, disaster recovery, and failover procedures Desktop and helpdesk support, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Assist with management of in-house Voice over Internet Protocol (VoIP) systems, including software architecture and hardware components. Work collaboratively with internal and external business units to accomplish objectives, as assigned.

Work on assignments of defined scope using judgment and initiative. Effectively manage multiple priorities. Other duties, as needed.

Requirements:

*Knowledge of PC hardware and networking basics Knowledge of Microsoft Office applications

*Strong self-management: Time Management, Organizational, Information Retrieval and Learning skills

*Patience and the ability to listen to others

We offer a competitive salary, along with generous benefits.

Our benefits package includes a 401k with an employer match, medical, dental, vision insurance and PTO.

D & A Services is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetic information.