AV & IT Help Desk Technician I

General Dynamics Information Technology; Oklahoma City (OK); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Help Desk Technician I to provide technical AV, multi-media, and video support for meetings and events in a fast-paced environment. You will assist with setup, testing, and maintenance of AV systems, respond to customer inquiries, and troubleshoot a range of hardware and software issues.

The role requires 1+ years in support, a High School Diploma or GED (Associates preferred), and may require IT certifications and FAA PIV badge.

Qualifications

• 1+ years of related customer support, call center or help desk experience.
• Provide weekend and holidays coverage as needed.
• Requires a High School Diploma or GED. Associates Degree preferred.
• ITIL Foundation Certified (Preferred).
• HDI CSR Certified (Preferred).
• Must be able to obtain/retain an FAA PIV badge (Mandatory).

Responsibilities

• Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routing issues.
• Responds to inquiries received through phone, mail and/or face-to-face contact by following standard scripts and procedures.
• Capable of using a computer system to track questions and enter orders. Responds to inquiries requiring a written response with the use of standard or form letters.
• Provide technical audiovisual, multi-media, and video support services for meetings, conferences, training sessions, and other events
• Assist in the setup, installation, testing, operation, and maintenance of equipment for audio and video conferencing and teleconferencing meeting needs
• Assist with audio visual system deployments including hardware and software configuration
• Conducts sound, visual, and performance quality checks on AV equipment
• Assist in operating sound and visual equipment during live events
• Performs maintenance actions including inspections, service contracts, and upgrades
• Monitors VTC equipment and system performance to ensure satisfactory operation
• Troubleshoots hardware, software, infrastructure and Enterprise problems
• Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
• Provides technical assistance and training to users
• Participates in special projects as required
• May provide guidance and work leadership to less-experienced staff members. Resolves more complex issues submitted by less-experience Specialists. Participates in special projects as required.

Skills

Audiovisual Equipment

Call Center

Help Desk Support

Teleconferencing

Education

High School Diploma or GED

Associates Degree preferred

Job description

General Dynamics Information Technology is seeking a Help Desk Technician I to provide technical AV, multi-media, and video support for meetings and events in a fast-paced environment. You will assist with setup, testing, and maintenance of AV systems, respond to customer inquiries, and troubleshoot a range of hardware and software issues.

The role requires 1+ years in support, a High School Diploma or GED (Associates preferred), and may require IT certifications and FAA PIV badge.