Help Desk & AV Support Technician I

General Dynamics Information Technology, Inc.; Oklahoma City (OK); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

401K with company match

Health benefits and wellness packages

Career growth opportunities

Paid vacation and holidays

Education and certifications

Job summary

General Dynamics Information Technology, Inc. is hiring a Help Desk Technician I to deliver responsive support for voice, video, and IT systems. You will provide assistance via telephone and Internet, troubleshoot issues, and help users with AV equipment and teleconferencing needs.

You will work with a team, document issues, and help maintain performance. A high school diploma is required; an associate degree is preferred, ITIL/HDI certifications are a plus, and FAA PIV badge may be required.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• 1+ years of related customer support, call center or help desk experience.
• ITIL Foundation Certified (Preferred).
• HDI CSR Certified (Preferred).
• FAA PIV badge (Mandatory).

Responsibilities

• Provide support via telephone and/or Internet to respond to customer inquiries and resolve routing issues.
• Respond to inquiries from phone, mail, or face-to-face contact following standard scripts and procedures.
• Use computer system to track questions, enter orders, and provide written responses with standard letters.
• Provide technical audiovisual, multimedia, and video support for meetings, conferences, training sessions, and events.
• Assist in setup, installation, testing, operation, and maintenance of AV/teleconferencing equipment.
• Conduct sound, visual, and performance quality checks on AV equipment and assist during live events.
• Perform maintenance actions including inspections, service contracts, and upgrades.
• Monitor VTC equipment and system performance; troubleshoot hardware, software, and infrastructure issues.

Skills

Audiovisual equipment

Call center

Help desk support

Teleconferencing

Education

High School Diploma or GED

Associates degree preferred

Job description

General Dynamics Information Technology, Inc. is hiring a Help Desk Technician I to deliver responsive support for voice, video, and IT systems. You will provide assistance via telephone and Internet, troubleshoot issues, and help users with AV equipment and teleconferencing needs.

You will work with a team, document issues, and help maintain performance. A high school diploma is required; an associate degree is preferred, ITIL/HDI certifications are a plus, and FAA PIV badge may be required.