Aviation Guest Experience Specialist

inMy Jet; California; On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Jet Aviation seeks a polished Ambassador to deliver 5-star service at the Van Nuys FBO. You will greet passengers, escort crews, and coordinate service requests with internal teams. A strong concierge approach and knowledge of local dining, hotels, and attractions are essential.

The role requires an associate degree in hospitality or 2–3 years of relevant experience, a valid driver’s license, and the ability to work a dynamic schedule including nights and holidays.

Qualifications

• Associate’s degree in hospitality or 2–3 years of relevant experience.
• Experience in aviation or hospitality is advantageous.
• Valid driver’s license required.
• Ability to remain calm and perform under pressure.
• Cultural awareness and sensitivity in diverse environments.

Responsibilities

• Welcome and escort passengers and crew, serving as liaison for service requests.
• Provide proactive concierge service inside the FBO and on the ramp.
• Develop knowledge of Jet Aviation offerings and surrounding area for referrals.
• Support staff needs and internal department coordination as needed.
• Work varied shifts, including nights, weekends, and holidays.

Skills

Hospitality experience

Aviation industry knowledge

Driver's license

Calm under pressure

Cultural awareness

Education

Associate’s degree in hospitality

Job description

Jet Aviation seeks a polished Ambassador to deliver 5-star service at the Van Nuys FBO. You will greet passengers, escort crews, and coordinate service requests with internal teams. A strong concierge approach and knowledge of local dining, hotels, and attractions are essential.

The role requires an associate degree in hospitality or 2–3 years of relevant experience, a valid driver’s license, and the ability to work a dynamic schedule including nights and holidays.