Aviation Guest Experience Concierge

Signature Aviation; Hilo (HI); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Zusammenfassung

Signature Aviation seeks a Guest Experience Specialist to warmly greet guests and crew, coordinate services, and ensure a memorable experience at our facility in Hawaii. You’ll support flight crews, manage concierge tasks, and uphold Signature standards in a fast-paced environment.

You will handle purchases, assist with transportation, and maintain facilities while prioritizing safety, security, and customer satisfaction. This role offers varied shifts, including nights, weekends, and holidays.

Qualifikationen

• ,

Aufgaben

• Greet guests and escort them to entrances or transportation.
• Coordinate services with teams and departments to ensure timely handling.
• Process guest purchases and fuel transactions per procedures.
• Offer concierge services: hotel, transport, catering, and appointments.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain knowledge of Signature facilities, services, and local area information.
• Monitor flights and coordinate amenities and services for departing aircraft.
• Stock amenities and keep guest areas clean and presentable.
• Promote and sell Signature services and products to guests and crew.
• Assist with luggage and transportation needs as required.
• Identify crewmembers and guests following security procedures.
• Adhere to emergency procedures and safety requirements.

Kenntnisse

Guest service

Hospitality

Communication

Multitasking

Attention to detail

Customer experience

Ausbildung

High School Diploma

Tools

SIGops/SIGnet

Computer skills

Jobbeschreibung

Signature Aviation seeks a Guest Experience Specialist to warmly greet guests and crew, coordinate services, and ensure a memorable experience at our facility in Hawaii. You’ll support flight crews, manage concierge tasks, and uphold Signature standards in a fast-paced environment.

You will handle purchases, assist with transportation, and maintain facilities while prioritizing safety, security, and customer satisfaction. This role offers varied shifts, including nights, weekends, and holidays.