Aviation Guest Experience Concierge

Talentify; Fresno (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Signature Aviation is seeking a Guest Experience Specialist to warmly welcome guests and crew, coordinating services with care and efficiency. You will handle front‑line guest relations in a dynamic aviation setting, driving exceptional experiences and ensuring safety and security standards are upheld.

This role requires shift flexibility, including nights, weekends, and holidays, and the ability to operate in indoor and outdoor environments near aircraft.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer experience in retail, hospitality, or sales preferred.
• Must possess a valid state driver’s license.
• Minimum of 18 years of age.
• Able to pass background checks and airport security requirements.
• Authorized to work in the United States.

Responsibilities

• Meet and greet guests and crews with a warm, friendly welcome.
• Coordinate services for guests, crews, and visitors with professional courtesy.
• Process guest purchases and fuel transactions per procedures; assist with general accounting tasks.
• Provide concierge services including hotel, transportation, and reservations.
• Address guest inquiries, resolve issues, and maintain accurate records of activities.
• Know Signature’s facilities and services to answer questions accurately.
• Coordinate service requests with the Airside Experience Team and track with SIGops/SIGnet.
• Promote Signature services to aircraft passengers and crew.

Skills

Hospitality Skills

Language Skills

Math Skills

Communication Skills

Critical Thinking

Interpersonal Skills

Multitasking

Computer Skills

Education

High School Diploma or GED

Job description

Signature Aviation is seeking a Guest Experience Specialist to warmly welcome guests and crew, coordinating services with care and efficiency. You will handle front‑line guest relations in a dynamic aviation setting, driving exceptional experiences and ensuring safety and security standards are upheld.

This role requires shift flexibility, including nights, weekends, and holidays, and the ability to operate in indoor and outdoor environments near aircraft.