Aviation Customer Service Agent | Jetway & Ground Support

Piedmont Airlines; Roanoke (VA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Medical and dental

Job summary

Piedmont Airlines is seeking a motivated Customer Service Agent in our Ground Handling Department to assist passengers, operate the Jetway, and monitor boarding while delivering friendly, reliable service.

This role requires the ability to lift up to 70 pounds, work outdoors in all weather, and complete the Customer Service Agent training course. Training is provided, and there are opportunities to grow within the airline network.

Qualifications

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Job description

Piedmont Airlines is seeking a motivated Customer Service Agent in our Ground Handling Department to assist passengers, operate the Jetway, and monitor boarding while delivering friendly, reliable service.

This role requires the ability to lift up to 70 pounds, work outdoors in all weather, and complete the Customer Service Agent training course. Training is provided, and there are opportunities to grow within the airline network.